This hostel does NOT care about any of their guests. Party is top priority here. You are one in a million guests in and out (who knows why), so they don't care how your stay was.
I emailed ahead to confirm reservations for a private room, they replied and said no problem. When we arrived, they did not have a room for us and we had to stay in the dorms, which were very dark. The internet takes about 10 min to load any page at all, I couldn't even check email. They tried to argue about giving us the deal for dorms+volcano boarding, but eventually gave it to me when I was adamant that they did not offer it when we checked in (as we were arguing about the reservation).
We checked out and found a new hotel (there are TONS nearby, do not feel limited to what is available online, every 5th building is a hotel or hostel in Leon), left our stuff in storage at Bigfoot to go volcano boarding (super dangerous, be careful, they do not warn you; instead they try to make you break speed records. multiple people have broken their collarbones)
After we got back to get our stuff, they told us a private room was available, we took it for convenience sake... their cat peed on our bed and they refused to refund our money, saying it was our fault. the mattress was not protected and was soaked with cat pee.
The owner is ridiculous and does not care about her customers happiness at all. She is making tons of money and doesn't need to care about one bad experience, clearly. Do not stay here. There are hundreds of other better places to stay, and tons of places to go volcano boarding.
my shower flooded and did not drain, as well as a toilet did not flush. they did not seem to care about upkeep at all.
- Official Description (provided by the hotel):
- More than a hostel,a complete backpacking experience. Local and traveling volunteers. Staff are thoroughly trained and dedicated to making this your home away from home while visiting beautiful colonial leon! Guest kitchen is fully equipped. Billiard table,, variety of games and multiple routers for wi-fi access. ... more less