We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don’t go, horrible service and bad cook”

Crab Sea Food Restaurant
Ranked #24 of 105 Restaurants in Trincomalee
Restaurant details
Reviewed June 17, 2019

We have arrived in restaurant around 7pm. It was 6 of us and we wanted to try some local food and fresh fish. Not all members of our family wanted fish and this restaurant offers menu of many items of all kinds, however when you start to order you realise half of the menu is not available. Unfortunately, we did not listen trip advisor negative feedback and wanted to try Crab restaurant anyway. All started amazing when we got great presentation of a fresh fish restaurant would offer. We have ordered 4 different salads, 3 veggie and chicken kottu and 3 portions of calamari. Kottu was extremely salty, and as we asked not to have it spicy for our parents, they got it spicy with chilli anyway. Being used to Sri Lanka food after three weeks, we could understand.
Then the worst calamari we have ever tried arrived. Chewy as a rubber. As we love cooking ourselves we can respect the fact cooking doesn’t always go to the plan, but this is restaurant with fresh fish, which cannot cook fresh fish. We have apologised, and the waiter with arrogance offered recook. So they took our calamari and fried them for little longer. Then we could not cut them even with a knife. We asked to pay for what we ate and wanted to leave. Our waiter, manager and cashier charged us for our food with all calamari, when we refused to pay for food we literally could not eat, big argument arrived with using inappropriate language and not allowing us to leave the restaurant until we pay for food we did not have. They called us stupid and threatened with calling police, while by 20.30 we really wanted to eat a dinner, and didn’t want to wait for this to be resolved, we paid. It was embarrassing for all other guests, and our parents. There are plenty places with great food around and sensational attitude. We leave it on you. We had the worst experience out of all Sri Lanka in a country of the biggest and most honest smile, with big hearts. Not in Crab restaurant.

Date of visit: June 2019
3  Thank Sikula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrabSeafood, Owner at Crab Sea Food Restaurant, responded to this reviewResponded June 30, 2019

Sorry for review. There is the same restaurant Crab near the beach. At that time the original Crab restaurant had been closed. Please get the review corrected. Thank you!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a reviewReviews (234)
Traveler rating
Traveler type
Time of year
Language

3 - 7 of 234 reviews

Reviewed June 13, 2019

Delicious fresh food, will be returning again to try more on the menu. Definitely recommend a visit !

Date of visit: June 2019
Thank Phoebe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2019 via mobile

Medium portions, good food quality, quick service. Also it’s cool that this restaurant is located on the beach.

Date of visit: May 2019
Thank kostyak2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2019 via mobile

We enjoyed our stay at Crab Sea Food. We had super delicious food. Michael, the owner, and his staff are really funny and nice guys.
We can definitely recommend coming here.

Date of visit: March 2019
Thank JF-1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrabSeafood, Owner at Crab Sea Food Restaurant, responded to this reviewResponded March 29, 2019

Thanks dear sir sorry mycle is not a owner. He is working this place....

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2019 via mobile

Very very good place ... friendy staf and smiling people. Very cheap price and great seafood they do the grilled with garlic butter sauce .. actually very tasty seafood .. l love it

Date of visit: March 2019
Thank athulas2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Crab Sea Food Restaurant also viewed

Trincomalee, Eastern Province
Trincomalee, Eastern Province
 
Trincomalee, Eastern Province
Trincomalee, Eastern Province
 
Trincomalee, Eastern Province
Trincomalee, Eastern Province
 

Been to Crab Sea Food Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing