We have arrived in restaurant around 7pm. It was 6 of us and we wanted to try some local food and fresh fish. Not all members of our family wanted fish and this restaurant offers menu of many items of all kinds, however when you start to order you realise half of the menu is not available. Unfortunately, we did not listen trip advisor negative feedback and wanted to try Crab restaurant anyway. All started amazing when we got great presentation of a fresh fish restaurant would offer. We have ordered 4 different salads, 3 veggie and chicken kottu and 3 portions of calamari. Kottu was extremely salty, and as we asked not to have it spicy for our parents, they got it spicy with chilli anyway. Being used to Sri Lanka food after three weeks, we could understand.
Then the worst calamari we have ever tried arrived. Chewy as a rubber. As we love cooking ourselves we can respect the fact cooking doesn’t always go to the plan, but this is restaurant with fresh fish, which cannot cook fresh fish. We have apologised, and the waiter with arrogance offered recook. So they took our calamari and fried them for little longer. Then we could not cut them even with a knife. We asked to pay for what we ate and wanted to leave. Our waiter, manager and cashier charged us for our food with all calamari, when we refused to pay for food we literally could not eat, big argument arrived with using inappropriate language and not allowing us to leave the restaurant until we pay for food we did not have. They called us stupid and threatened with calling police, while by 20.30 we really wanted to eat a dinner, and didn’t want to wait for this to be resolved, we paid. It was embarrassing for all other guests, and our parents. There are plenty places with great food around and sensational attitude. We leave it on you. We had the worst experience out of all Sri Lanka in a country of the biggest and most honest smile, with big hearts. Not in Crab restaurant.
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