THIS so called hotel shouldn't be catering for any paying customers as they would be paying far too much money. The rooms are a good size and are clean, but that is about it. For what you pay, you could stay up the road at Nilaveli Beach Hotel, get 5 star service, beautiful grounds and pay LESS. The staff can barely speak English, which is not a problem unless you are dealing with foreign guests. The manager is a rude, arrogant man who does not have the best interests of his guests only what money he can make from them.
I put a silk skirt in to be ironed with very specific instructions which came back burnt (they would not allow me to do it myself). When asked the hotel denied all responsibility despite the fact that the garment had very obviously been ironed. They then lied about it. We also went out for the day and when we came back, our room had not been made up. When we tried to discuss this with the manager, he took a phone call in front of us and then left us sitting there. Extremely rude. I would NOT recommend this hotel to a stray dog let alone tourists. I am very disappointed at the thought that foreign tourists in particular will stay here and think that this is the type of service that Sri Lanka has to offer.
DO NOT STAY HERE.
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