We happened to stay in this hotel for a day on Jan16th 2014. I booked a fortnight before and confirmed 2 days before. The check in was smooth. Mr.Sriram helped a lot from the booking till check in. The hotel has a small but great restaurant. The food is great and even room service was fast. We booked 2 platinum suites and a single room. It is pretty much good if travelling with a big family. Lots of space in the corridors as well. They even provided travel assistance for us(though they don't have their own travel desk). I would definitely recommend for friends and family. Good service for the money paid.