Our main complaint is the Casino floor & restaurants are sooooo cold! I found it odd Soaring Eagle is so concerned with "saving the planet" as evidenced by signs in rooms encouraging using a minimum of towels & not washing sheets daily, yet the AC in the playing floor & restaurants are cranked so high it truly is uncomfortably freezing, especially considering the majority of patrons are dressed in shorts & light tops. Luckily, we had brought jeans & a jacket. Other that the extreme frigid temps, we were pleasantly surprised to find our room had been upgraded to a jaccuzi room on the 1st floor w/a walk-out patio. When we had originally made our reservation, a non-smoking room was not available. Stephanie told me she would make a notation we preferred a non-smoking room. That she did! Absolutely gorgeous room! My spouse & I were having such a great time, we decided to inquire if a room was available for the following night. Again, we were pleasantly surprised as we received a non-smoking balcony room on the 5th floor. The 1st room was acquired via a free room coupon. The 2nd was acquired via my Heroes Club monthly free room benefit. So probably should not be complaining about the A/C!! Although, as usual, we lose more than we win - we will return. Can't beat the superb customer service!!
- Official Description (provided by the hotel):
- Soaring Eagle Casino & Resort is the Midwest's premier gaming and hospitality destination offering top-name entertainment year-round, award-winning dining, high stakes bingo and a full-service spa. ... more less
- Reservation Options:
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- Also Known As:
- Soaring Eagle Casino And Resort
- Soaring Eagle Hotel Mount Pleasant
- Soaring Eagle Resort