We met my sister in law for breakfast, and made our order. Our waitress made sure my niece's hot chocolate was in a to-go cup with a cover with plenty of ice in a separate container. My lovely wife ordered biscuits and gravy, and when the rest of the food came out, the biscuits were five minutes out from being done. The server offered my wife an alternative and promised to take the biscuits and gravy off the bill. The server also provided biscuits and gravy to go. Above and beyond the call to make the customer happy.
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