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“Needs improvement-plumbing is not good.”

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Baymont Inn & Suites Mt. Pleasant
Ranked #4 of 14 Hotels in Mount Pleasant
Reviewed April 13, 2014

Hotel needs some major improvements. This place is dingy and old looking.Very poor lighting at sink. Sheets are stained. Broken desk chair. Hallways smell. Only enough in-room coffee for one cup. Not a breakfast worth waiting in line for, very poor choices. But, worst was a toilet that overflowed at midnight for no reason other than it was flushed. We were in pajamas and one of us was in bed and knew it would not be fixed on a Saturday nite. So, had to go downstairs when waking up and use bathroom near office. When we told the desk clerk in the morning all she said was "I'm sorry for that. We will get someone up to fix it, but you're checking out."

  • Stayed: April 2014, traveled as a couple
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1  Thank minnesotatraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 22, 2014

Dear Guest,
I apologize about the issues during your stay. The hotel was actually recently renovated and everything in the guest rooms were replaced and updated and most guests comment on the fantastic new look. I understand how you would be upset about the toilet overflowing. That would be upsetting to me as well. I know maintenance did fix the issue but it was too late during your stay. Please feel free to contact me if you would like to speak further about this issue. 989-775-5555. We would love to have you back again to give you the stay that you deserve. Sincerely, Tara

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573 - 579 of 903 reviews

Reviewed April 10, 2014

  • Stayed: April 2014, traveled solo
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Review collected in partnership with Baymont Inn & Suites
Thank Marcia B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 22, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 10, 2014

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Baymont Inn & Suites
Thank Doris S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 22, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 9, 2014

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Paul T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 22, 2014

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Reviewed April 6, 2014

The hotel was very conveniently located near the casino. The room was clean and the beds were comfortable. I liked the ceiling fan to circulate the air. We had a room a few doors down from the pool but there were no issues with noisy people.
The shower was not hot even after letting it run for several minutes. That was disappointing but not the end of the world. I would have rated excellent if not for the tepid shower. I would stay at this hotel again.

  • Stayed: April 2014, traveled with friends
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Thank Anne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 7, 2014

Dear Anne,
Thank you very much for the positive review about our hotel! I apologize about the hot water issue. I will be speaking with maintenance to make sure this problem is solved. I'm glad to hear that everything else was so great for you. We would love to have you as our guest again! Sincerely, Tara

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Reviewed April 3, 2014

very clean room and bathroom - bed comfortable - room next to elevator, not quiet - pool was nice - paint in hot tub was chipped and rubbed off, looked like mold - late evening staff not very helpful, one girl appeared to be bored and not enjoy her job, was clearly annoyed when I asked about the vending machine that was not working, took several minutes for her to write up a refund slip - overall good experience

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 7, 2014

Dear Linda,
Thank you for taking the time to write a review. I apologize about the staff and pool issues. I will certainly speak with our team about this at our upcoming staff meeting and get to the bottom of it. I'm glad to hear that you enjoyed mostly everything else during your stay. We appreciate your business and hope to see you again soon! Sincerely, Tara

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Reviewed April 2, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Baymont Inn & Suites
Thank Sweetnsassy3578
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MountPleasant1, General Manager at Baymont Inn & Suites Mt. Pleasant, responded to this reviewResponded April 3, 2014

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Additional Information about Baymont Inn & Suites Mt. Pleasant

Address: 5858 E Pickard St, Mount Pleasant, MI 48858-5017
Phone Number:
Location: United States > Michigan > Isabella County > Mount Pleasant
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #4 of 14 Hotels in Mount Pleasant
Price Range: $105 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Mt. Pleasant 2.5*
Number of rooms: 102
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Also Known As:
Baymont Inn Mount Pleasant Hotel Mount Pleasant
Mount Pleasant Baymont Inn

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