I'm a bit mystified by some reviews criticizing the service as this was the outstanding feature of our stay. My wife and I felt that the level of service and friendliness of the staff at Canyon Lodge was easily the best we received on our entire trip through Namibia.
I don't know whether the other reviewers hit a 'bad patch' that management addressed or what, but we had excellent service across the board.
The resort itself is amazing, many of the bungalows incorporating the rocks into their construction - you have to remind yourself that this place had to be constructed many miles from the nearest town. Food was very good and the wine list very decent. The grounds are very pretty and the surrounding landscape is beautiful. We loved our room and slept very well. A fridge in the room would be nice, but the lack thereof in no way would deter me from staying here again, in fact, this was our first stay at a Gondwana resort and it has convinced us to try and visit many of their other lodges on our trip next year.
I really loved this place and will be staying here again.More
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