Good day. My name is Eleni and with my husband visited Namibia last December. On 16/12/2012 we had reservations through booking.com at Hotel Kempinski Mokuti Lodge on the outskirts of the Etosha National Park. The 5-star hotel and the website advertises 5 star quality service and reasonable prices course, apart from the warranty offered by the name Kempinski. Unfortunately things were very different. At 2:00 am on the morning of December 17th, I woke up because of the heat and found that there was neither water nor electricity nor phone. Unable to contact the reception because it was far away and its surroundings circulating animal, wait until 6:00 am to dawn. In a short-term restoration of electrical power was able to call and I was informed by the reception, that up at 10:00am did not expect to have water and electricity. Notes that the temperature in the region reaches 40 degrees Celsius during the day and does not drop below 28 during the night which made it necessary to use the air conditioner and more necessary possibility that you can take a bath before you leave the hotel. Special If you had in front of you a difficult day with about 500 Km to go. The makers of the hotel but had a different view. Arriving at the reception for check-out at 6:30 am (because I had no the luxury to wait until 10:00 am) and surprisingly found out later confirmed that there was only a backup generator for the reception area because the only thing that interested them was to charge their customers credit cards. When I asked if this was often their answer was YES that often happens. I think the additional comments are unnecessary. Just tell your conclusion that we left without getting breakfast and without signing any charge on my credit card, simply tell them you have the elements of my card so you can charge that how you want but I would challenge everything .... The icing on the cake was that reaching the exit gate the employee refused to let us go until I spoke with managers and repeat the above, so let us go. Later they charged the amount of 166,42 euro. What, they charged me exactly? the aircondition that do not work? the water there was not? The bathroom and the toilet could not use? breakfast is not never ate? OR, the absolute humiliation when they will not let me go; I thing, that the incident is unacceptable especially since mildly involved or booking.com and the Group Kempinski. The provided services to me, just compare with those of a camping and without provision of water and using the toilet. .
- Official Description (provided by the hotel):
- Mokuti Etosha Lodge is the closest Lodge to the Etosha National Park. Just 4 Minutes outside the gates of Etosha National Park is the gateway to a unique safari experience as well as the perfect destination for incentives, weddings and honeymoons. Experience magical moments in Etosha National Park that feed your imagination, leaving you with tales to tell for many days and years to come. After your exciting journey visit the Mokuti SPA, a place that evokes the perfect harmony between natural beauty and pure relaxation. All rooms are situated in chalets with thatched roofs in the wide spread and tranquil gardens. Enjoy the delicacies of the restaurants at Mokuti Etosha Lodge. Mokuti Etosha Lodge is ideal for families, with a wide range of activities for the young and curious explorers. ... more less
- Reservation Options:
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- Also Known As:
- Kempinski Mokuti Hotel Etosha National Park