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_nelly_alfy
Cairo, Egypt

One night and two days in a very friendly and competent service...

5.0 of 5 bubblesReviewed Jun 17, 2017
Just spent 1 night and 2 days at that hotel we were a group of 6 persons and enjoyed our short stay very much all members of the staff were very good extremely helpful,the rooms are decorated with taste,the bathrooms impeccable, breakfast was great and we had drinks and food at night on the terrace overlooking the lake excellent service and Fanous was doing his best to please us and he was very much appreciated.
Thank you all for making our stay pleasent. We will be back 👍🏻
Date of stay: June 2017
Trip type: Traveled with friends
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mostafa S, General Manager at Byoum Lakeside Hotel, responded to this review
Responded Jun 19, 2017
Dear Mrs. Nelly,

On behalf of Byoum Lakeside Hotel allow me to extend our warmest thanks for taking the time to review our property. We are pleased to hear you enjoyed our helpful team's service, tastefully decorated rooms, impeccable bathrooms, and excellent service. Mr. Fanous will be glad to hear you enjoyed his care. Looking forward to seeing you again soon.

Sincerely,
Mostafa El Saadany
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (130)
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    66 - 71 of 130 reviews
    Reviewed June 3, 2017 via mobile

    Stayed at this hotel for a girly get away from Cairo. Fabulous hotel room and luckily for us, we were the only guests in the hotel with it being Ramadan.
    Service personal and swimming pool just stunning with the lake in the background.
    Quality of food is a bit of a let down but adequate.
    It is an amazing weekend place to get away.

    Date of stay: June 2017
    Trip type: Traveled with friends
    Thank posidrive
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mostafa S, General Manager at Byoum Lakeside Hotel, responded to this reviewResponded June 7, 2017

    Dear Valued Guest,

    On behalf of Byoum Lakeside Hotel allow me to extend our warmest thanks for taking the time to review our property. We are overjoyed that you were taken by our fabulous rooms, personalized service, swimming pools, and lake view. As for the other comment, we are constantly striving to exceed guest expectations and hope to do so upon your next visit.

    Sincerely,
    Mostafa El Saadany

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed May 22, 2017 via mobile

    I loved the hotel and can't wait to go back there soon!!!
    The scenery is breathtaking, the rooms are modern with a local twist, and the staff are beyond friendly.
    They helped arranged a romantic dinner by the lake which is an unforgettable experience.
    Definitely coming back soon :)

    Date of stay: May 2017
    Trip type: Traveled as a couple
    1  Thank Mona A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mostafa S, General Manager at Byoum Lakeside Hotel, responded to this reviewResponded June 7, 2017

    Dear Mrs. Mona,

    On behalf of Byoum Lakeside Hotel allow me to thank you for taking the time to review our hotel in such sincere and wholehearted terms. We especially appreciated your comments about our beyond friendly staff and the unforgettable experience. We are elated that you selected Byoum Lakeside Hotel as the venue to celebrate your anniversary. Your home away from home awaits anytime!

    Sincerely,
    Mostafa El Saadany

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed May 22, 2017 via mobile

    A great place to get away from Cairo. It is not far and the service is excellent. Went for a day use and went around the hotel. Planning to go back for a stay over the weekend. Two nights would be good.

    Date of stay: May 2017
    Trip type: Traveled with family
    Thank Hzm1989
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mostafa S, General Manager at Byoum Lakeside Hotel, responded to this reviewResponded June 7, 2017

    Dear Valued Guest,

    On behalf of Byoum Lakeside Hotel allow me to extend my sincerest thanks for taking the time to review our property, we are pleased to learn that you've enjoyed our swimming pools and excellent service. We look forward to seeing you again soon!

    Sincerely,
    Mostafa El Saadany

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed May 18, 2017

    The hotel has only opened last September. The advantages of that is the hotel in very good shape, everything is new and shiny. The rooms are very spacious and the beds are comfortable. The view of the lake is amazing. The pool is of a good size.The disadvantage is that most of the staff have zero training, a lot of the dishes don't taste very good (most importantly the local ones which the chef should have been able to perfect). If you have the patience to deal with amateur staff then I highly recommend this hotel for its location (it's only a 10 min drive to the famous pottery village "Tunis") , the breathtaking view and comfort of the rooms.

    Date of stay: April 2017
    • Trip type: Traveled with family
      • Sleep Quality
      • Rooms
      • Service
    Thank Yasmin G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mostafa S, General Manager at Byoum Lakeside Hotel, responded to this reviewResponded May 20, 2017

    Dear Ms. Jazzmin,

    On behalf of Byoum Lakeside Hotel's team please allow me to extend our sincerest thanks for taking the time to review our property. We are glad you liked the property, its view, rooms, and pools. We are constantly striving to better our services and products and would like to apologize for not meeting expectations during your last visit. Nonetheless, we hope to impress upon your return visit.

    Sincerely,
    Mostafa El Saadany

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed May 18, 2017

    My husband and I returned from a 9 night stay at this lovely hotel on Tuesday. We had a splendid suite consisting of a large bedroom and a separate lounge and kitchenette. The mini bar was well stocked and one is given a large bottle of water every day and more can be purchased. The staff could not have been more friendly and helpful and we liked them all, thank you. The view from our suite was wonderful with the lake and desert the far side of the lake and the weather was perfect. The room and everything in it was clean and nice towels too. The chefs, Magdi, Mohamed, Mahmud and Ahmed went out of their way to cook us delicious meals. The staff in the restaurant are more used to catering for Egyptians and therefore do not speak too much English, but every day they got better and better. The hotel caters more for people for Cairo coming for R and R for 2 or 3 days rather than, like us, people who want a complete vacation but it is a new hotel and finding it's niche market. If you want peace and quiet then this is the place to go. We went to Tunis village which is only a 7 minute tuctuc drive away and it is delightful and unspoilt. The hotel does not have a Spa or gym but we were able to go to another hotel in Tunis village to have massages and use the gym.There were a lot of mozzies but we took spray and the hotel provides an electric anti mozzie unit in the room. Thank you to Moustafa, Ahmed Gaber and all the other managers for making our stay so good, you have much to congratulate yourselves on. We will return

    Date of stay: May 2017
    Thank Diana F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mostafa S, General Manager at Byoum Lakeside Hotel, responded to this reviewResponded May 25, 2017

    Dear Mrs. Diana,

    On behalf of Byoum Lakeside Hotel please allow me to extend our sincerest thanks for taking the time to describe your experience in such vivid detail. As you may already know the hotel is in a state of constant development and we're always striving to further luster our products, services, and facilities. However, we have no doubt that we will impress you on your next visit.
    On a more personal note, I am very happy to have been introduced to such humble, courteous, and generous guests such as yourselves. You've an energy that is so positive and infectious, it's simply awe-inspiring! Please extend our warmest regards to Mr. Keith and remember, if the weather ever gets too gloomy in the UK - Byoum and your new friends await!

    Sincerely,
    Mostafa El Saadany

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