Dear Mrs. Diana,
On behalf of Byoum Lakeside Hotel please allow me to extend our sincerest thanks for taking the time to describe your experience in such vivid detail. As you may already know the hotel is in a state of constant development and we're always striving to further luster our products, services, and facilities. However, we have no doubt that we will impress you on your next visit.
On a more personal note, I am very happy to have been introduced to such humble, courteous, and generous guests such as yourselves. You've an energy that is so positive and infectious, it's simply awe-inspiring! Please extend our warmest regards to Mr. Keith and remember, if the weather ever gets too gloomy in the UK - Byoum and your new friends await!
Sincerely,
Mostafa El Saadany