Well, I decided to give the place another try and met a friend at Big E's recently on a Tuesday. This place is close to my gym so I really want it to be one of my "go to" places. We arrived less than 5 minutes apart. My friend had orderd a water at the bar & was waiting for me when I arrived. I walked in and sat at the bar. A bartender came over to give my friend the water and asked me what I would like, I needed to look at the drink menu to see what was on tap since I hadn't been here in a few months. After deciding what I would order and waiting an aditional 5+ minutes I decided I would go to the greeters desk to get a food menu since no one had been back to check on us. 5 minutes after getting that menu no bartender had come over yet to talk to me; they were to involved standing by the drink fountain/waitress station and talking to each other and the random wait staff that was standing around. I made eye contact with more than one of the bartenders and yet, no-one came over to talk to us. Also, I saw 4 servers standing around at the entrance to the kitchen, just hanging out and talking to a woman who I assume was the manager based on her clothing. We waited a few minutes longer and finally got up and left. I can not grade the food or value in this review since I never got to order anything.
We went to a nearby competitor and got STELLAR service.
Big E's management: You NEED to focus your people on better service. I was in your establishment aprox. 20 minutes WAITING. Never ordered a single thing, and ended up leaving a little ticked off.
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