My family of 3 just spent the night in this hotel, but I booked it in February. I specifically said that due to allergies, the room cannot smell of smoke. While the hotel is non-smoking, it doesn't mean that the room still does not smell (reek) of it.
When I went back to the front desk, there was nothing that the staff was willing to do or assist with, so I had no choice than to stay. I took an antihistamine hoping to survive the night, but I should have slept in my car instead!
If someone specifically requests absolutely no smell of smoke in the room, then it (the request) should be adhered to. If the front desk staff is not aware of the smell, then they are not doing their job in knowing their product...and they are definitely not supporting their position in customer service.
I will stay at the Hampton Inn next time...they have a money-back guarantee for customer satisfaction.
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- Also Known As:
- Ramada Inn Of Marquette Hotel Marquette
- Ramada Inn Marquette
- Marquette Ramada