We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Extended Stay America - Detroit - Madison Heights
Ranked #4 of 9 Hotels in Madison Heights
Nashville, Tennessee
Level 1 Contributor
3 reviews
“Exceptional”
Reviewed November 12, 2012

I really enjoyed my recent stay at the hotel!! I was in visiting family and decided to stay here because my last stay was so good and of course I expected it to be the same, but boy was I wrong I was really blown away this time the hotel has had some updates and the manager WOW that lady is wonderful she made sure me and my family had a great stay, we didnt have a need for anything. I tell you her and her staff is wonderful from now on whenever I come into town I will not hesitate to go there.Thank You

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review, November 16, 2012
Thank you for taking the time to share your thoughts with us. I am so happy to hear you enjoyed your stay with us. It's great to hear you speak of our recent changes; I am glad you liked them! We do hope to see you when you are back in our area. Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

85 reviews from our community

Traveler rating
    27
    14
    8
    17
    19
See reviews for
15
16
10
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Madison Heights, Michigan
1 review
Reviewed November 11, 2012

The manager Yvette Thomas and the entire staff at the Madison Heights location truly know the meaning of hospitality. Although the hotel itself is in the process of renovations, the staff more than makes up any short comings. Their service ethics is far beyond any I have experienced, even in the finest 5-star hotels around the country. I highly recommend Extended Stay America in Madison Heights. Whether a short stay or longer term, for business or pleasure it is a home away from home for you and your pet. (Long-term visit 6+ months).

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review, November 12, 2012
Thank you very much for your review. We strive to provide exceptional guest service to all of our guests so it is very rewarding to hear you comment so positively about the hotel staff. Thank you for sharing your feedback with us. We appreciate your business and do hope to have you back with us the next time you are in the Madison Heights area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
1 review
Reviewed November 9, 2012

Recently my wife and myself had to get our kitchen remodeled which turned into a total nightmare!!! The job was suppose to take a week, but turned into almost a month project. After having no home cooked meals for over a week. My wife and myself decided to give Extended stay a first time chance, seeing that they did have a whole kitchen in every room. Checking into the hotel was GREAT. Not only were the staff pleasant and friendly, but they also showed sympathy to our problem. The room was more than what we expected. Not only was there a whole kitchen, but there were cups, plates, pots and pans. Some other things I didn't expect were the free wifi, and the free grab and go breakfast! Hopefully I wont ever have to stay at a hotel for a long period of time, but if I do, I will be staying at Extended Stay!

Room Tip: Short hallways are the best and Higher floor.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Demarco O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review, November 12, 2012
Thank you for your review. I'm sorry to hear about the delay in your kitchen remodeling. I hope it all worked out well. I am very happy to hear our fully equipped kitchens met your needs so perfectly. Thank you for choosing our hotel in Madison Heights. We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 5, 2012

I never write reviews but had to on this one. I'm in a different hotel almost 300 times a year. With my job I travel so much. I can honestly say I will never stay at this or an extended stay ever again. The girl at the front desk when I checked in was great. Very kind and helpful. Checking out on the other hand was a guy that I never physicaly seen. I called down about 4am and asked if he would ring me a taxi thinking that he would know the most reliable taxi service in the area. Well he was very rude and said why can't you call your own taxi. Never been talked to like that. Then I get down to the lobby about 4:15am I need a receipt for my company and there is no one to be found. I even called the front desk from the house phone across the lobby nothing. I stayed there 11/4/12 checked out on 11/5/12. I suggest that you get rid of this kid/punk. The rooms was another story. Dirty nasty would not let my dog stay there.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJEaster222000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review, November 6, 2012
I received your review and wanted to take the time to personally respond. I was so disappointed to hear of the service you received when attempting to check out. I agree with you that this behavior and general lack of service is unacceptable. Please be assured that as a result of your feedback, I have met with management and staff to ensure this is not repeated. Regardless of the hour, we strive to provide our guests with excellent service. We failed in your case and for that I sincerely apologize. I am also so sorry to hear that there were cleanliness issues in your room. We are addressing this as well. If you have any additional questions or concerns, I do hope you will reach out to us. We hope you will give us the opportunity to provide you with a better stay the next time you are in need of a hotel. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Madison Heights hotels

Blacksburg, Virginia
1 review
Reviewed November 4, 2012

The value was very good, but you do get what you pay for. The room was a tad shabby, but the people were most friendly and helpful. The quarters available for laundry, the breakfast snacks and the free newspapers on Sundays were a nice touch.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review, November 5, 2012
Thank you for your review. I appreciate you sharing your feedback with us. It's great to hear the staff was friendly and helpful. I apologize about any issues you experienced with our rooms. We are in the middle of making a few upgrades including new mattresses, bedding, lighting and new flat screen TVs in the rooms. I do hope you will give our hotel another try if you are ever in the Madison Heights area again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison Heights, Michigan
1 review
Reviewed October 29, 2012

I am so happy I decided to stay here. I was here for several months and would definitely stay here again! Yvette, the manager is awesome as well as all the people working at the front desk. The room was clean, bed was comfortable and it suited my needs perfectly. During my stay they installed a brand new flat screen tv in the room and also started serving breakfast that you can "grab and go".

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jen85_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Madison Heights, responded to this review, October 31, 2012
Thank you for taking the time to write this review. I'm glad you enjoyed our recent upgraded bedding and our new breakfast offering. We appreciate guest feedback like yours. Thank you for choosing our hotel in Madison Heights. We hope you will come back and stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fenton, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2012

Stayed here for 2months, for work. Great staff, nice room!! Will come back!
The manager has made tons of upgrades! The front desk ladies Brittany and Danielle are the best.
The improvements are very nice. The manager makes you feel welcome and wanted.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rer7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Madison Heights, responded to this review, October 29, 2012
Thank you for your glowing review. It's so rewarding to hear our guests share their feedback on our changes. Thank you for noticing and sharing your comments with us. We are very happy you like the changes. I'm happy to hear that our staff took great care of you. We appreciate your business very much!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Madison Heights
0.1 mi away
Hampton Inn Detroit / Madison Heights / South Troy
0.3 mi away
Red Roof Inn Detroit Madison Heights
0.1 mi away
Baymont Inn & Suites Madison Heights Detroit Area
Show Prices
Show Prices
Show Prices
1.8 mi away
Red Roof Inn Detroit Troy
0.1 mi away
Residence Inn Detroit Troy/Madison Heights
Residence Inn Detroit Troy/Madis...
#3 of 9 in Madison Heights
95 reviews
2.8 mi away
Candlewood Suites Detroit - Troy
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Detroit - Madison Heights? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Detroit - Madison Heights

Property: Extended Stay America - Detroit - Madison Heights
Address: 32690 Stephenson Hwy, Madison Heights, MI 48071-5522
Phone Number:
Location: United States > Michigan > Madison Heights
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Madison Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Extended Stay, Expedia, Booking.com, Priceline, Travelocity, Hotwire, Cheap Tickets and Cancelon so you can book your Extended Stay America - Detroit - Madison Heights reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing