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Residence Inn Detroit Troy/Madison Heights
Ranked #3 of 9 Hotels in Madison Heights
Certificate of Excellence
Reviewed November 24, 2012

We recently had the pleasure of staying at this property for a quick get away! We were in town for a concert at the Royal Oak Music Theatre. This location was very close, about a 10 minute cab ride. Front desk staff were very helpful in making arrangements. We stayed in a studio room that was very comfortable. Rooms were very clean! Full kitchen was a nice touch. We really enjoyed the breakfast that was included in our room rate. Lots of great choices! We would not hesitate to book this hotel again. Overall great experience!

  • Stayed: November 2012, traveled as a couple
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1  Thank Jodichep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded November 27, 2012

Dear Guest,

Thank you for your recent tripadvisor review. We are glad you enjoyed your stay and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 - 73 of 100 reviews

Reviewed October 19, 2012

I have spend a few months at this Residence Inn for business reasons, and I can stay the difference is the staff, and that make all the difference ! And it is very clear that It is a standard that is set by the General Manager, that all the staff are pleased to maintain.
I have found that Kristen, Latoya, Eve and Rachael at the front desk are excellent, and are always happy to provide service about the hotel and information around the local area.
At breakfast, Sharon provides friendly and efficient service, in a busy time of the day. It would be great if there was more seating !
Can highly recommend traveller to stay at this property, and I will certainly return, in preference to the Warren Residence Inn which I also previously stay in.

  • Stayed: September 2012, traveled on business
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2  Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded December 10, 2012

Thank you for your positive review. We specialize in the long term guest with all of our extra amenities and features- such as large rooms, complimentary buffet breakfast and free wireless internet. We always love to hear positive comments on our staff - as we pride ourselves on our top notch service. We look forward to your return in the future.

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Reviewed October 11, 2012

I recently had the pleasure of spending one night at this location and almost wished that I could stay longer. LaToya at the front desk was amazing to work with. The room was clean (a little dated) and very comfortable. The "snack" at night was a meal that was simple, but tasty and the breakfast was great. The morning staff were very helpful and eager to make our experience pleasant. Will definately stay here again when in the area.

Room Tip: 2 bedroom 2 bath suites are available.
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  • Stayed: September 2012, traveled on business
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Thank 42680Roseann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded October 16, 2012

Thank you for taking the time to write a wonderful review regarding your stay with us. We’re glad that we can be your “Home away from home”. I have shared your comments with the rest of the staff, and I know that we all appreciate your kind words and compliments. We look forward to seeing you again in the near future.

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Reviewed September 13, 2012

We (four sisters) stayed at this hotel and could not have been more pleased! We had originally made the reservation for three and found that we needed to add the 4th person when one sister was released from the hospital earlier than anticipated. LaToya at the front desk worked with us to come up wih the best location and arrangements to meet our needs. The rooms were clean and wonderfully appointed. Both the evening "snack" (which is really a light meal) and the mornng breakfast were delightful. At breakfast we were met by a server eager to personally prepare belgium waffles, to add to the many other items already available.
The hotel is conveniently located to Beaumont Hospital; if we need to return to that area, our first booking will be a this hoel.

  • Stayed: September 2012, traveled with family
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded September 14, 2012

Thank you for your wonderful review! We pride ourselves on our great staff and top notch customer service. I am glad you and your sisters were able to enjoy the hot buffet breakfast and light dinner we serve in the evening - we feel it is our extra touches that keep people coming back. If you are in the area again, we hope to see you again.

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Reviewed September 5, 2012

I booked a room for a one night stay based on TripAdvisor's #1 ranking. I agree with many of the former reviews regarding the hotel itself...the outside is a bit dated but kept in good condition, but inside the rooms were very clean, large and comfortable. What makes this place is the service. I was greeted by LaToya, who was all smiles, super pleasant, and extremely accommodating. The second time I went to the desk, a woman whom I assumed to be the manager (I'm sorry, I didn't catch her name) was also extremely friendly, helpful and welcoming. Upon checkout, a third woman was equally as pleasant. The awesome staff really does make this place. Not sure it this was mentioned in previous reviews, but they serve a light dinner (pizza and salad during my stay) and an awesome breakfast, free of charge. Definitely recommend:)

  • Stayed: September 2012, traveled on business
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Thank Research-R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded September 6, 2012

Dear Guest,

Thank you for your recent TripAdvisor review. I am glad to hear that you encountered great customer service throughout the hotel. I will make sure to share your comments with the staff and personally acknowledge Latoja. Thanks again and we look forward to your return.

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Reviewed August 28, 2012

I could not wait to write a review for our stay at Residence Inn (Madison Heights). I stayed there for just over 2 months due to renovations being done on my home. From the start, I was nothing but impressed! The entire staff is warm, friendly, courteous, extremely competent and just spectacular! Anything we ever needed was addressed promptly and courteously. I can not say enough good things about this property and the staff. It runs like a well oiled machine! I have stayed at 5 star resorts that the staff didn't remotely compare to this staff. I wish I could remember all the names, but the stand outs are Susie, Latoya (and all the others), Eve and all the maintenance and housekeeping staff (but can't remember names, so sorry!). It is also a wonderful location! You have Costco just down the street and Meijer's grocery store down 13 Mile Rd. many restaurants and Oakland Mall. If you have to be away from your home for any reason or traveling to this area, THIS is your place to stay!

Room Tip: We chose the executive suite. It has two bedrooms and two bathrooms. One pull out bed below (from...
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  • Stayed: August 2012, traveled with family
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1  Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded September 6, 2012

Dear Guest,

Thank you for your recent TripAdvisor review. I am happy to hear that you had such a wonderful stay and will make sure to share your comments with the staff. Thanks again and we hope to see you soon!!

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Reviewed July 24, 2012

This place fit the bill for a weekend away from the kids. We were looking for someplace quiet and peaceful near Detroit. I was pleased to be asked, upon check-in, to sign a "no partying" agreement. A promising sign! We were not disappointed. Though there were plenty of families staying with children, enjoying the outdoor pool and other common areas, by nighttime the premises were quiet. The staff was extremely friendly (especially LaToya, the nighttime clerk), the grounds and facilities were impeccable, and the rooms were neat as a pin. Breakfast was delicious, with an assortment of hot and cold items, including fresh fruit. The only drawback to the location is that there aren't many restaurants nearby to walk to, though we did find an Applebee's, and about a mile away, a great steakhouse called Clawson's. For the business traveler in particular, this would be a great place to land.

Stayed: July 2012, traveled as a couple
Thank mji2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this reviewResponded July 27, 2012

Thank you so much for the wonderful review. We are glad you enjoyed your stay and I will make sure to share your comments with the staff!
We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Detroit Troy/Madison Heights

Address: 32650 Stephenson Hwy, Madison Heights, MI 48071-5522
Phone Number:
Location: United States > Michigan > Madison Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Madison Heights
Price Range: $101 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Detroit Troy/Madison Heights 3*
Number of rooms: 96
Official Description (provided by the hotel):
Whether staying a day, a week, a month or more, you will have room to relax, room to work and room to breathe at the Residence Inn by Marriott – Troy/Madison Heights. Each suite includes a fully equipped kitchen and a spacious living room. Our suites offer 50% more space than an ordinary hotel room. Come stay with us and see for yourself that the Residence Inn by Marriott is your home away from home ... more   less 
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Also Known As:
Residence Inn Detroit Troy/Madison Heights Hotel Madison Heights
Residence Inn Madison Heights
Madison Heights Residence Inn

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