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Hampton Inn Detroit / Madison Heights / South Troy
Ranked #1 of 9 Hotels in Madison Heights
Certificate of Excellence
Reviewed December 11, 2013

The hotel was very good value. The breakfast buffet was a nice surprise. Rooms were spacious and clean. Bed was very comfortable with above average quality linens and bathroom relatively modern and clean. Staff and service very helpful and friendly. Location was close to a large shopping center and good access to freeway but with out the noise from it.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hampton
Thank hofheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded January 9, 2014

Dear Hofheim,

Thank you very much for your generous review.
We appreciate your business and the opportunity to serve you. It was our pleasure to serve you and meet your needs.

Please come back and visit us again.

Warmest Regards and Happy New Year,

Tonya Lewis, Director of Sales
32420 Stephenson Highway
Madison Heights, MI 48071
USA
+1-248-585-8881
+1-248-585-9446 fax
tonya.lewis@hilton.com

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466 - 472 of 636 reviews

Reviewed December 7, 2013 via mobile

They are doing there best to update the old building, but thin walls and very uncomfortable beds, makes me not give them 5 stars. The service and staff were very pleasant, 50/50 if I stay here again just because of the bed, but need the hilton points.

Stayed: December 2013, traveled on business
Thank hart277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded December 10, 2013

Dear Hart277,

Thank you for your recent stay with us here at the Hampton Inn Madison Heights.

I read that you had a pretty good stay but not perfect. I am sorry to see that your bed was uncomfortable. Perhaps you might like to try another room; we often hear such complimentary comments about our beds. Please share your particular room # with us so that we can inspect the condition of that particular room our hotel email address is dttmh_hampton@hilton.com.

We are very glad you did experience our efforts to make our guests feel at home.
We value your time and business. Thanks again for your review and feedback.
Until we have the pleasure of your company again.

Tonya Lewis
Director of Sales
Hampton Inn
32420 Stephenson Highway
Madison Heights, MI 48071

248-585-8881
dttmh_hampton@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

Security was called on us nightly and complaints were made from when we arrived until we left. Clara called the Police after we were asked to go to the lobby by front desk people if we wanted to have drinks and chat as a team. We did that, but Clara kept glaring at us, and giving us dirty looks, then she called the Police and said we were loud and obnoxious. She made our evening stay and team bonding time miserable. Kids were respectful and in bed by 11pm. We werent allowed to sit in the hallway and chat or have drinks. doors had to be closed at all times. Rooms were very nice and breakfast was very good. Just Clara and security were the problem!! Would not recommend teams stay here. Go where there is an indoor pool or a room you can hang out in. We couldnt have a room because they were afraid the kids would damage the walls?!?!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Interim General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded December 10, 2013

Dear Jeffrey S.,

Thank you for taking the time to complete a Trip Advisor Review regarding your recent stay at the Hampton Inn-Madison Heights. As much as we try to accommodate all of our guests’ requests and needs, we are not always able to achieve this. Our manager on duty used her best judgment in the situation and our responsibility is to all guests of our hotel. We try to achieve a balance to allow all of our guests to have an enjoyable visit to our location. That is why we enforce quiet time rules and are mindful of noise issues. Our intentions are never to offend our guests. We strive to make all guests’ experiences, group and non-group alike, positive. We apologize if you felt our approach was not appropriate. We do hope you will reconsider returning to our location and giving us another opportunity to be of service.

Sincerely,
Myra Van Doren
Interim General Manager
Hampton Inn-Detroit/Northville
myra.vandoren@hilton.com
or dttmh_hampton@hilton.com

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Reviewed December 3, 2013

Rooms were great, but our room was close to the stairwell, and I wouldn't recommend staying in that room again. You could hear the door open and shut as if it was in your room. Lots of kids there that weekend, so that played into it. Nice choices for breakfast. Would definitely stay there again.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded December 5, 2013

Dear Judy S.,

Thank you so much for taking time to share your feed back on Trip Advisor. We appreciate having our guests post reviews of the Hampton Inn Madison Heights.

Thank you for your valued business. I am sure many travelers will welcome and appreciate your tip about not staying in a guest room that is too close to the entry/exit door to the stair way.

We certainly hope you will keep in mind; perhaps for a future trip -- there are many weekends that the hotel isn't hosting a large group like a hockey team. Hampton Inn Madison Heights typically hosts hockey teams a few weekends a year. We make every effort to be gracious hosts to both our hockey teams as well as those other guests staying in the hotel the same time as our hockey teams.

Until we see you again...

Our Best Regards,

Tonya Lewis
Hampton Inn
32420 Stephenson Highway
Madison Heights, MI 48071
Hotel Email: Dttmh_hampton@hilton.com
Hotel Telephone #: 248-585-8881

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Reviewed December 1, 2013

I was a little apprehensive being from the "northwoods" of Michigan that this location may be a little too near the less desirable areas of Detroit. It was just fine - the location is convenient for business you may need to do on the north or northwest side. Close to 696 and I-75. Clean, welcoming, and comfortable. It is lower cost than other Hamptons in other parts of the Detroit area.

  • Stayed: November 2013, traveled on business
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2  Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded December 3, 2013

Dear MichaelP,

Thank you for your review of the Hampton Inn Madison Heights.

We value your remarks, your time and consideration. We hear comments just like your frequently. We find in our experience that our guests love the location of this hotel and the close proximity to many activities in Downtown Detroit. Downtown Detroit is only 17 miles away; a quick drive down I-75 South – actually a real easy drive – most people drive about 70 -75 miles per hour in that area of the highway.

This hotel is within walking distance to a grocery store and a small strip mall - Value Center is the name of the grocery market – also there is an Outback Steakhouse located right in the parking lot of this little strip mall.

The nearest shopping mall is about .75 miles away and that is Oakland Mall, this location is a short walk from the hotel. There is one area where the traffic light is a bit tricky for walkers near the highway crossover between the hotel and the mall; however there is an 8 second delay to allow for walkers to cross over the highway.

Somerset Collection is an upscale designer mall and is about 8 minutes away from the Hampton Inn Madison Heights (less than 8 miles from the hotel).

Great Lakes Crossing Outlet Mall is 17 miles away – just north west of the hotel with a large selection of discount offers.

Thanks again for your valued business.

Our Best Regards,

Tonya Lewis
Hampton Inn
32420 Stephenson Highway
Madison Heights, MI 48071
Hotel Email: Dttmh_hampton@hilton.com
248-585-8881

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Spent one evening for a quick shopping trip. We got a great rate being it was a Sunday evening.
The front desk was very friendly and accommodating. Room was clean and efficient, well stocked with towels, soap etc. The location is perfect for shopping(if you're coming from Canada), not far from the tunnel and close to many restaurants, malls, Target, Costco etc. Would definitely stay again.
We also received a lovely hand written note, nice personal touch. Breakfast in the morning was enough to get you going.
Only complaint would be the heavy door banging when guests are going in and out of their rooms.

Room Tip: Most rooms are on the smaller size, but they have rooms with refrigerators and microwaves that are l...
See more room tips
  • Stayed: November 2013, traveled as a couple
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1  Thank vacayseeker65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded December 3, 2013

Dear Vacayseeker65,

Thank you for your review of the Hampton Inn Madison Heights.

We value your remarks, your time and consideration.
We are very glad that you enjoyed your stay. We appreciate the feedback regarding our hotel room doors as well. We will share your remarks with our hotel maintenance staff and seek out a remedy to minimize the disturbance from the hotel doors closing.

As you mentioned our deluxe rooms conveniently include a fridge and microwave. However please keep in mind that each hotel room has the exact same square footage; including our deluxe rooms. However many guests do find it very convenient to have a fridge and microwave in their room.

Thanks again for your valued business.

Our Best Regards,
Tonya Lewis
Hampton Inn
32420 Stephenson Highway
Madison Heights, MI 48071
Hotel Email: Dttmh_hampton@hilton.com
248-585-8881

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Good Hotel, nice service, clean room best breakfast, frienddly staff, I will book again next time, good neighboorhood, close to highway , very conviniened for me because I work next door, but prices are a little to high, I expect next time a lower price and an upgrade next level of catagory of rooms.

  • Stayed: November 2013, traveled on business
    • Value
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Review collected in partnership with Hampton
Thank Wolfgang W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this reviewResponded December 3, 2013

Dear Wolfgang W,

Thank you for your review of the Hampton Inn Madison Heights.

We value your remarks, your time and consideration.

If we may add two points of consideration; when booking your next reservation please remember to mention the name of your employer just in case the hotel has an arrangement with your employer for a negotiated hotel rate. As you mentioned our deluxe rooms conveniently include a fridge and microwave. Based on availability we upgrade our Gold and Diamond Hilton HHonor's guests from a standard room to a deluxe room. There are a limited number of deluxe rooms to choose from.

Thanks again for your valued business.

Our Best Regards,

Tonya Lewis
Hampton Inn
32420 Stephenson Highway
Madison Heights, MI 48071
Hotel Email: Dttmh_hampton@hilton.com
248-585-8881

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Detroit / Madison Heights / South Troy

Address: 32420 Stephenson Hwy, Madison Heights, MI 48071-5517
Phone Number:
Location: United States > Michigan > Madison Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Madison Heights
Price Range: $77 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Detroit / Madison Heights / South Troy 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Discover a home on the Detroit road, ideally positioned for everything downtown and beyond, at Hampton Inn Detroit/Madison Heights/South Troy. Just off I-75, in the high-tech hub city of Madison Heights, MI, this modern hotel is within 20 minutes of the bright lights, corporations and casinos of downtown Detroit. Indulge your sporting and family passions from our Madison Heights hotel—it’s minutes on the freeway to the lions and tigers of Detroit Zoo in Royal Oak, MI, or the Lions and Tigers of Ford Field and Comerica Park in downtown Detroit. Enjoy warm cookies at check-in and a warm welcome always at Hampton Inn Detroit/Madison Heights/South Troy.Relax in a spacious guest room—they all offer our clean and fresh Hampton bed ®. Accessible rooms are designed for your comfort. Stay connected from your room or from our lobby – where there’s free coffee 24-hours – with free WiFi access throughout this Madison Heights hotel. Host a meeting for up to 40 on the doorstep of Madison Heights’ tech companies, in our Hospitality Suite. There’s free printing in our business center for your notes, schedules and agendas.Start the day right with Hampton’s free hot breakfast and choose favorite toppings for oatmeal and fresh waffles to accompany hot and cold selections. Don’t miss out if you’ve got early meetings, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Consult our local experts – the friendly Hampton Inn Detroit/Madison Heights/South Troy team - for Madison Heights restaurant recommendations and local attraction information - all available right at the front desk. ... more   less 
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Also Known As:
Hampton Inn Detroit / Madison Heights / South Troy Hotel Madison Heights
Hampton Inn Madison Heights
Madison Heights Hampton Inn

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