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“Excellent Hotel Accommodations” 5 of 5 bubbles
Review of Hampton Inn Detroit / Madison Heights / South Troy

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Hampton Inn Detroit / Madison Heights / South Troy
Ranked #1 of 9 Hotels in Madison Heights
A TripAdvisor Member
“Excellent Hotel Accommodations”
5 of 5 bubbles Reviewed September 4, 2013

I would stay here again. The location was excellent for us, near major East-West/North-South roads. The desk person was very gracious and helpful. The housekeeping lady was friendly and the kitchen help was very attentive and friendly.She kept eggs warm, egg waffle ready, and just very helpful and proud of her job.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, September 12, 2013
Dear A TripAdvisor Member,

Thank you very much for taking time to share your experience of the Hampton Inn Madison Heights with Trip Advisor.

We are pleased to have had the opportunity to be your host hotel for your recent stay.
We certainly hope that you will join us again in the near future.

HOTEL TIP:
Breakfast is an important start to the day. Our staff welcomes the opportunity to greet our guests with our complimentary breakfast bar served fresh daily from 6 am - 10 am. If there is every anything that you might need during breakfast please don't hesitate to ask the breakfast hostess or any other member of the staff.

On behalf of the Executive Staff of the Hampton Inn Madison Heights -
Best of Luck and Warm Regards,

Rodney Jackson, General Manager
Tonya Lewis, Director of Sales
Clara Wagner, Assistant General Manager
Anne Gray, Executive Housekeeper

HOTEL EMAIL: dttmh_hampton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
    268
    182
    62
    19
    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Clermont
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

We stayed at this motel for the weekend. From the time that we entered this hotel, we received nothing but excellent service and friendly staff members. The breakfast is one of the best that we have ever experienced. The price per night is an excellent value. We will definately stay at this hotel again.

Room Tip: All of the room are excellent.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beverly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, September 12, 2013
Dear Beverly E,

Thank you very much for taking time to share your experience of the Hampton Inn Madison Heights with Trip Advisor.

We are pleased to have had the opportunity to be your host hotel for your recent stay.
We certainly hope that you will join us again in the near future.

HOTEL TIP:
We also agree that a great hotel stay should be a good overall value. Please keep in mind that Hampton Inn Madison Heights typically offers wonderful weekend discount package offers, especially many fall and winter weekends.


On behalf of the Executive Staff of the Hampton Inn Madison Heights -
Best of Luck and Warm Regards,

Rodney Jackson, General Manager
Tonya Lewis, Director of Sales
Clara Wagner, Assistant General Manager
Anne Gray, Executive Housekeeper

HOTEL EMAIL: dttmh_hampton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

Great staff! Great personal touches! Good value.
However, the room needed better dusting. King size bed had queen size sheets on it. Room smelled a little musty upon entering. breakfast was average. I am a pretty uncomplicated traveler, but have been spoiled by other Hampton Inns.
I would go back again, for discounted price.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Goodeats8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, September 5, 2013
Dear Goodeats8,

Thank you for taking time to share you experience with Trip Advisor. We are certainly disappointed to read that your stay did not meet with your level of expectation nor the experience you have come to expect from a Hampton Inn. We do hope you will stay with us again and give us another chance to show you we do make every effort to “WOW” our guests with both the experience of the hotel staff, the complimentary breakfast and the fresh smelling hotel rooms. We have earned the trust of many guests that call this hotel their home away from home. We know we let you down on this last stay and you have humbled us that we will work even harder to ensure that your future stays will be more enjoyable!

Please keep in touch our hotel email address is dttmh_hampton@hilton.com.

Best Regards,

Tonya Lewis
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Canada
1 review
4 of 5 bubbles Reviewed August 30, 2013

The only gripe that I would have is that there are no fans in the bathrooms and when you take a family of 4, after showers and bathroom use, this is very needed. Otherwise the hotel is in a great location, the staff are very friendly and the rooms are great for the price.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Joanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, September 12, 2013
Dear Joanne J;

Thank you very much for taking time to share your experience of the Hampton Inn Madison Heights with Trip Advisor.

We are pleased to have had the opportunity to be your host hotel for your family's recent stay.
We certainly hope that you will join us again in the near future.

HOTEL TIP:
Guest feedback is considered throughout the year as we plan future upgrades and renovations to the property.


On behalf of the Executive Staff of the Hampton Inn Madison Heights -
Best of Luck and Warm Regards,

Rodney Jackson, General Manager
Tonya Lewis, Director of Sales
Clara Wagner, Assistant General Manager
Anne Gray, Executive Housekeeper

HOTEL EMAIL: dttmh_hampton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Troy, United States
1 review
4 of 5 bubbles Reviewed August 28, 2013

After traveling 5 1/2 hours I was very happy that this hotel met my needs, girls weekend shopping and we both enjoyed this hotel. The breakfast was a nice touch. The location of this hotel was close enough to lots of places to eat, and it was not far from alot of malls that are in about Troy. Nice good value, clean and comfortable bed. I would stay at the Hampton Inn in South Troy again if I were to do another road trip to the U.S.A. Thank you!

  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonya L, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, September 12, 2013
Dear Christine W.,

Thank you very much for taking time to share your experience of the Hampton Inn Madison Heights with Trip Advisor.

We are pleased to have had the opportunity to be your host hotel for your recent "shopping weekend" stay.

We certainly hope that you will join us again in the near future.

You are correct indeed; the Hampton Inn Madison Heights is centrally located within a short drive to a variety of shopping venues such as: Oakland Mall, Somerset Collection, Nordstrom Rack, Walmart and Great Lakes Crossing Outlets.
Fun, Fun, Fun :-)

On behalf of the Executive Staff of the Hampton Inn Madison Heights -
Best of Luck and Warm Regards,

Rodney Jackson, General Manager
Tonya Lewis, Director of Sales
Clara Wagner, Assistant General Manager
Anne Gray, Executive Housekeeper

HOTEL EMAIL: dttmh_hampton@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed August 26, 2013

We were well taken care of at the Hampton Inn at Royal Oak, Troy Michigan. The accomodations were quiet, easy to enter and egress, service and complimentary breakfast were the best. Thanks to the staff for your hard work and dedication to your calling. God bless.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, August 27, 2013
Dear Street Rodder Magazine:

Thank you for your valued business and warm review.

We are certainly pleased to read that your group had such an enjoyable stay at the Hampton Inn Madison Heights.

We heard such wonderful remarks about your event from other guests as well as from hearing your personal interview on the radio. (SMILE)

Best of luck to you and until the next time we have the opportunity of hosting you and your travel partners......

Best Wishes,


Rodney Jackson, General Manager
Tonya Lewis, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
T.o.
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed August 25, 2013

Stayed at the Hampton Inn (Madison Heights) for 2 nights at the beginning of Aug 2013. The hotel is ok and is relatively clean.
My issue was the fact that I had prepaid my stay on my cc to ensure the special rate. When I checked in, they took my cc for the file in case I had incidentals. I was in agreement with this.

However, when I did check out after two nights, I incurred no incidentals and thought everything was fine. The next week, I received my cc statement which showed that the hotel charged me for a 3rd night? Had to call my bank to tell them of the charge and had to call the hotel of the extra charge as well and as you can imagine this back and forth took a bit of time to address.

Guests here should check their statements after their stay.

  • Stayed August 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bk19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, August 27, 2013
Dear BK19:

Thank you for your feedback regarding your stay at our hotel. We truly apologize that there was an erroneous charge posted to your credit card, one that you could not have expected. We can assure you that we never want to intentionally mislead our guests in any way and we sincerely apologize for the inconvenience you experienced to clear up the matter. Our main priority is for all of our guests to feel that they are getting a good value and that our guests receive an accurate receipt.

Your satisfaction is our main concern and we are available for any questions or further concerns that you might have.

Sincerely,

Clara Wagner, Assistant General Manager
Tonya Lewis, Director of Sales

HOTEL EMAIL: DTTMH_HAMPTON@HILTON.COM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Detroit / Madison Heights / South Troy

Property: Hampton Inn Detroit / Madison Heights / South Troy
Address: 32420 Stephenson Highway, Madison Heights, MI 48071
Phone Number:
Location: United States > Michigan > Madison Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Madison Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Detroit / Madison Heights / South Troy 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Discover a home on the Detroit road, ideally positioned for everything downtown and beyond, at Hampton Inn Detroit/Madison Heights/South Troy. Just off I-75, in the high-tech hub city of Madison Heights, MI, this modern hotel is within 20 minutes of the bright lights, corporations and casinos of downtown Detroit. Indulge your sporting and family passions from our Madison Heights hotel—it’s minutes on the freeway to the lions and tigers of Detroit Zoo in Royal Oak, MI, or the Lions and Tigers of Ford Field and Comerica Park in downtown Detroit. Enjoy warm cookies at check-in and a warm welcome always at Hampton Inn Detroit/Madison Heights/South Troy.Relax in a spacious guest room—they all offer our clean and fresh Hampton bed ®. Accessible rooms are designed for your comfort. Stay connected from your room or from our lobby – where there’s free coffee 24-hours – with free WiFi access throughout this Madison Heights hotel. Host a meeting for up to 40 on the doorstep of Madison Heights’ tech companies, in our Hospitality Suite. There’s free printing in our business center for your notes, schedules and agendas.Start the day right with Hampton’s free hot breakfast and choose favorite toppings for oatmeal and fresh waffles to accompany hot and cold selections. Don’t miss out if you’ve got early meetings, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Consult our local experts – the friendly Hampton Inn Detroit/Madison Heights/South Troy team - for Madison Heights restaurant recommendations and local attraction information - all available right at the front desk. ... more   less 
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Also Known As:
Hampton Inn Detroit / Madison Heights / South Troy Hotel Madison Heights
Hampton Inn Madison Heights
Madison Heights Hampton Inn

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