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Holiday Inn Express Mackinaw City
Ranked #7 of 39 Hotels in Mackinaw City
Certificate of Excellence
Lansing, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“5 stars!”
Reviewed January 15, 2014 via mobile

Five star hotel. One of maybe three places to stay in the winter. If you get a balcony room, you can see The Bridge. Prices reasonable and the staff super friendly, even if you do have to add another night due to michigans nutty weather. Easily accessible as well from I-75

Stayed January 2014, traveled on business
Helpful?
Thank mcgaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, January 29, 2014
Dear mcgaula,

On behalf of the entire staff, of the Holiday Inn Express, At the Bridge, a 5 Star Thank You! We are pleased for the opportunity to have you as our guest. Our Hospitality Promise: Making your stay a complete success. Our goal and commitment to service and guest satisfaction is our main concern. We look forward to having you as our guest, the next time you visit the area for business.

Most sincerely, D Ruff ~General Manager
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490 reviews from our community

Traveler rating
    182
    155
    84
    41
    28
See reviews for
158
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19
38
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • German first
  • Any
English first
Ludington, Michigan
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 16, 2013

I stay here several times per year, normally in the winter when rates are off-season. The biggest reason I stay here is that it is conveniently located near a restaurant that I like to eat at. Rooms are dated but clean. The bed was comfortable. However they need to pay more attention to breakfast. I don't ask for much; I normally have a bowl of cereal and fruit. This morning however, the bananas looked terrible and all of the skim milk (20+ cartons) were all expired. Not that I would have eaten them but the eggs looked like they were day old. Thus I went out for breakfast.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhkfwain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 16, 2013
Dear Valued Guest,

Thank you for your review and sharing your thoughts with us. It gives us an opportunity to express our sincere apology for our short coming and the challenges we face in the off-season of northern Michigan. Bananas are a mandatory fruit on the Holiday Inn Express, "Express Start" breakfast bar. It is also the most perishable. We utilize the small local grocery store, yet sometimes they are too green. We feel like Goldie Locks with the porridge, trying to have the bananas be just right. Too hot or too cold will make a banana turn brown extremely fast. Sometimes living in a small resort town, makes you appreciate the luxury of a larger town where delivery dates are regular and business is steady. Believe it or not, every day we discuss the challenge of milk and bananas. The bakers on staff make a lot of banana bread and muffins!

Our commitment to service and guest satisfaction is truly and sincerely, our main concern. The entire staff and management at the Holiday Inn Express.
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Grand Haven, Michigan
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 4, 2013

When in the area we always stop at Holiday Inn Express By the Bridge. It is so nice, quiet, and the staff are so friendly! These people really go out of their way to help. We love the selection at the breakfast buffet, there is so much to choose from. When we had a probem with a light fixture, some one came up in a matter of minutes to help, it was only a matter of the light neede a new bulb. We love the location, easy walking distance to so many attractions including the fort. A beautiful view of the bridge and lake if you book in advance and ask for that. Very clean and so quiet for the number of people staying. Keep up the good work!!!

Room Tip: Book in advance to request the type of room you would like
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 12, 2013
Dear M W,

It is our mission to create a Great Hotel Guests Love, so your review is confirmation that we are reaching our goal to be a friendly home-away-from-home, where our guests can Stay Comfortable, Relaxed and be themselves! We sincerely appreciate your kind words and hope you have a great holiday season. It is also our hope to have you as our guest, again, in the New Year!

Best regards, The entire team of the Holiday Inn Express, At the Bridge.
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Royal Oak, Michigan
2 reviews
Reviewed December 2, 2013

Denise Ruff the General Manager was very helpful and upgraded us to a jacuzzi room and the rest of our family as will. She was extremely professional and kind. The stay was great and plan to stay again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jammer829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 4, 2013
Dear Valued Guest,

It is our goal, as a team, to create a Great hotel Guests Love! I thank you for your kind words and giving us an opportunity to make your family gathering an enjoyable one. It was truly MY pleasure to meet you all. The staff and I were delighted to watch your family utilize our great room, playing games and making Mackinaw Memories..... We look forward to welcoming you back! Until next time...

Happy Holidays from Our family to yours, D Ruff.
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Grand Rapids, Michigan
1 review
Reviewed November 16, 2013

This hotel is a perfect location for sightseeing. It has an excellent restaurant adjacent to it. It is right off the highway and yet was very quiet. The staff was very helpful - giving us advice on sights, the Mackinaw Island, and restaurants. Very reasonable with a nice breakfast.

Room Tip: rooms on upper floors all have balconies.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judith s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 14, 2013
Dear Valued Guest,

Thank you for taking the time to comment on your stay, at the Holiday Inn Express, At the Bridge.
We appreciate your patronage and the opportunity to make your stay in our area, a memorable one.

Most sincerely, D Ruff ~ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, Michigan
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 12, 2013

We were heading home from Marquette, Mi and needed an overnight stop. Finding a place open in Mackinaw City in November is not easy. After one failed attempt at another hotel I contacted the Holiday Inn. Reservations were made and I was looking forward to a nice hot tub to relax in when we arrived but at check in there was a notice that the pool area was being remodeled. I was so disappointed and the clerk could tell so she offered us a upgrade to make things work for me. We received a beautiful suite with a in room jacuzzi which was better then the hot tub option. The room itself was very comfortable with couch and chairs, clean and neat and a view of the bridge towers from both northern facing windows. The breakfast was okay as many others have said on here. But it beat going out in the unexpected snow to get something to eat.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiredmomoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 16, 2013
Dear Valued Guest,
Thank you for your review. The entire staff and management sincerely appreciate all feedback, so we can continue to deliver the service that helps make your stay as relaxing and comfortable as possible. Our previous guests asked for a pool renovation and we listened. This particular renovation is never an easy one, nor is there ever a perfect time to do it. As any remodel or construction, there are unforeseen challenges that may take extra attention. We take every measure to overcome the obstacles that we encounter, the best we can. The staff is as anxious to see the pool open, as our guests are. Thank you, as well, for staying with us despite the pool closure and we invite you to include us in your future plans when you visit the area again.

Happy Holidays from our family to yours, D Ruff ~ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
105 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 27, 2013

We studied Tripadvisor before making this booking and based on the advice of other contributors paid a little extra to secure a king room on the fourth floor.
Our room was clean and comfortable. It is an older hotel but was well maintained and everything worked. Reception staff were helpful and welcoming, we will have no hesitation in booking this hotel again on future visits.
Breakfast was the usual Express offering. No reflection on this hotel but we think that it is time for IHG to review and update its breakfast offering. We feel that both in the US and the UK, the present offering is getting a little tired. Ok for the odd night but not for longer trips.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine_Roger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 19, 2013
Dear Valued Guest,
Thank you for taking the time to post your comments and also sharing your travel time, in the States, at the Holiday Inn Express, in Mackinaw City, MI. One of the highlights of the hospitality industry, is having the opportunity to have a diversity of people, as your guests. By your comment regarding the breakfast items, I would like to think it is safe to say, "Thank you for being a loyal IHG guest." At our hotel, we try to do optional items, to give our guests a little more options.

Best wishes in the New Year and beyond! From the Entire Staff and Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Mackinaw City

Property: Holiday Inn Express Mackinaw City
Address: 364 Louvingney, Mackinaw City, MI 49701-9670
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 39 Hotels in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Mackinaw City 3*
Number of rooms: 102
Official Description (provided by the hotel):
Open all year! Clean, Comfortable & Affordable! Choose the Holiday Inn Express in Mackinaw City for your next visit. We are close to area attractions, shopping and dining. An easy walk to the shore of the Straits of Mackinac where Lakes Huron & Michigan meet, walk under the Mighty Mackinac Bridge or sit in the park and enjoy the sunset over the water. Large indoor heated pool, sauna, hot tub & fitness room. Free hot breakfast featuring over 25 fresh & delicious items. Seasonal shuttles to casino & ferries. Well-lit interior corridors, elevator & 24-hour desk staff. Every room has a microwave, minifridge & coffee maker.Mackinaw City offers Mill Creek Discovery Park, Colonial Fort Michilimackinac, Old Point Lighthouse, Jack Pine Lumber Jack Show, Mackinaw Crossings Shopping Outlet with Free Light Show, Sunset Boat Cruises, McGulpin Point Lighthouse, International Dark Sky Park Programs, Lighthouse Cruises, Disc Golf, Geocaching & so much more to discover!Our staff anticipates your needs and looks forward to introducing you to the magic of Mackinaw! ... more   less 
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Also Known As:
Holiday Inn Express Mackinaw City Hotel Mackinaw City
Holiday Inn Mackinaw City
Mackinaw City Holiday Inn

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