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Holiday Inn Express Mackinaw City
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Reviews (558)
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Reviewed October 1, 2012

The Holiday Inn Express was the base for a small reunion of 12 family members in September 2012, The five rooms used were clean and well-furnished with coffee makers, refrigerators, and microwaves. The bed and other furniture were clean and in good condition. For both of our two family parties and evening meals, the hotel provided the use of a small conference room and we had food that was delivered by a nearby restaurant. This was very convenient and safe for everyone.

  • Stayed: September 2012, traveled with family
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1  Thank dalehiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded February 1, 2013

Dear Guest,

Thank you for giving the Holiday Inn Express, "At the Bridge", in Mackinaw City, the opportunity to host your small family reunion. We are pleased you found everything to your satisfaction and thank you for your kind words. The entire staff appreciates your patronage. It would be our pleasure to have your group back. We will be updating our property with new carpet throughout, and many other upgrades in 2013 and beyond.

Most sincerely,
Denise R., GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

After a long day of travel, we arrived late in the afternoon to the hotel only to be informed upon check-in that Platinum Priority club members only receive a bottle of water as an amenity, no upgrade, as other Holiday Inn hotels do. We booked two rooms and each were on a different floor, neither on the top floor which is supposed to be the best. One room had pillow top mattresses on the beds, but the other room had mattresses that were thin, uncomfortable, and well worn. Both rooms and the entire hotel as a whole smells mildewish, the carpets are old and worn and quite frankly nasty. The rooms did have a nice flat screen tv, but that was about the only good aspect. Bottom line is choose somewhere else to stay.

  • Stayed: September 2012, traveled with family
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Thank l0ve2travelthegl0be
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marjaree F, Director of Sales at Holiday Inn Express Mackinaw City, responded to this reviewResponded October 2, 2012

Dear Guest,
We want to thank you for sharing the full details of your recent stay with us. While we value all feedback positive or otherwise, it's disappointing to hear that a guest has left our facility unsatisfied. As a Priority Club Platinum Member, we regret that your stay did not meet the high standards of the Holiday Inn Express brand. We sincerely apologize for the frustration that you and your guests experienced at our facility, and please know that your review was shared with every department in our hotel, in hopes to find new ways to improve. We hope to get the chance to "wow" you with our Customer Service and accomodations in the future.

Kind Regards,
Marjaree J Forbes
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2012

My family stayed here the weekend of September 21. We had a 2 room mini-suite for the four of us. The suite was nice and clean with plenty of room. There was a flat screen TV in each room as well as a sink, microwave and refrigerator. The main room featured a gas fireplace which we all enjoyed on a crisp Fall weekend. Our fourth floor room had a nice sized balcony that overlooked I-75. The room was quiet despite the proximity to the expressway. We were within walking distance to the tourist area of Mackinaw City but on the West side of I-75 in an area that didn't have the tourist hustle and bustle. The free breakfast was your standard continental breakfast. The pool area was unexceptional and perhaps could of used some better lighting but we enjoyed it all the same. Overall we had a nice experience here and would definately consider staying there again.

Room Tip: A room with a view of the bridge might be worth the extra cost.
  • Stayed: September 2012, traveled with family
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1  Thank Johnehams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded May 5, 2013

Dear Valued Guest,

I would like to take this time, to thank you for your feedback. We value our guests and strive to help each guest Stay Comfortable and Stay Satisfied. The principle goal of our hotel is to provide dependable service to our guests, with a friendly staff and quality amenties for your convenience. Your willingness to share your recent experience is genuinely appreciated.

Sincerely, The entire Staff and Management of the Holiday Inn Express-At the Bridge, Mackinaw City, MI.

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Reviewed September 19, 2012

I have stayed at this Holiday Inn Express just south of the Mackinaw Bridge in Mackinaw City a number of times. It offers a reliable clean and comfortable stay. I enjoy the decent gym and the hearty breakfast. The Mackinaw City area can be very expensive during summer weekends and there are nearby hotels that become very pricey for a poor experience so be careful and try to avoid peak times........this hotel delivers a reliable product.....

  • Stayed: September 2012, traveled on business
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Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for your continued patronage, by staying at the Holiday Inn Express- At the Bridge, in Mackinaw City, MI. Also your loyalty to the Holiday Inn Brand Family. We appreciate and value our guests, and are happy you can relax and stay comfortable, at our property. We welcome your feedback, and look forward to giving you a reliable product you have come to expect. Updates in progress.....

Most sincerely,

Denise R

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Reviewed September 18, 2012

We stayed on the third floor as there were no rooms available on the fourth floor which is considered their best. Our room was large and had two balconies which needed to be cleaned(corner unit) with a "view" of the bridge. The staff was friendly for the most part - just seemed like they weren't "all there". the hall carpets need to be stretched or replaced. Breakfast was okay. The location of the hotel is not great compared to so many others we walked past. It overlooks the road to the bridge/parking lots, etc. The best part is that Mackinack City is a neat little town with it's own history (vs. Mackinack Island). Walking into town and the water is close and convenient.

  • Stayed: August 2012, traveled with family
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Thank Gigi0561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Mackinaw City, responded to this reviewResponded October 4, 2012

Dear Gigi0561,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my sincere apology for the shortcomings you experienced during your stay. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts as this is our best resource for improving the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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