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Ramada Mackinaw City Waterfront
Ranked #28 of 39 Hotels in Mackinaw City
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366 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Des Plaines, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2013

Before we left home, my husband made a reservation through the 800 number and asked for a lake FRONT room. Before we left home, he made a second call to confirm that we would be on the lake front. The person at the 800# assured us that we would. When we got to the hotel, our first impression was that the two people behind the counter were less than friendly. When we got to the room and looked out the sliding glass door, we were surprised that they had given us a room on the side of the hotel. Our view was of the parking lot and a small portion of the lake. My husband called downstairs to inquire and was told he had to call the 800#. Upon calling the 800#, he was told he had to speak to the front desk. He told them we already had done that. The person at the 800# called the front desk to see if there were any lake front rooms available. We were told there were none available that night but the next night there would be. They told us that we would be charged an upgrade fee to change rooms. We asked to speak to a manager and were told the manager wasn't in. We asked that a manager call us back. After waiting a while for a phone call that never came, we called back downstairs and were told there was nothing they could do. We asked to speak to a manager again and after being told they still weren't in, we asked for a refund and were told that they wouldn't refund that night because it was after 4:00 (we had checked in before 4pm!). Only after my husband got very angry did they say they would upgrade us for free the next night. They did live up to their word and moved us the next morning and didn't charge us. The first room was clean and acceptable, other than the view. The second room was lake front but was dirtier than the first room. There was mold in the shower. The hotel could use some renovations and the windows above the first floor are quite dirty. The breakfast was adequate. The beach area could use a cleaning. The sand is dirty and looks unkempt. The pool and the inside whirlpool were very clean. The outside whirlpool was very nice but could've been warmer. The pool towels are kept at the front desk, which would be ok, except that the entire hotel staff (except for one maid) are unfriendly, not helpful, and rude. Unfortunately, we won't be staying there again.

Room Tip: If you want good service, don't stay here.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kzoo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2013

As soon as we got into our room we were met with an unmade bed with pillows strewn about, and only some of them with covers... then there was candy in the chairs from whoever had stayed previously. When we called the desk to fix the issue, my husband had to go to the desk to get the comforter for the bed and we had to make the bed ourselves! Then when someone came with the pillowcases he put the pillowcases on and didn't say a single word otherwise. No apologies for the inconvenience or the dirty appearance. Frankly, we slept on top of all of the covers because we were afraid the bed wasn't clean. The mat for the jacuzzi tub was dirty, making the tub scary to use too! I would never stay in this hotel again, and for what we paid it was NOT worth the hassle and stress. Ridiculous.

Room Tip: Don't choose a room here. Period.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ramada Mackinaw City Waterfront

Property: Ramada Mackinaw City Waterfront
Address: 723 South Huron / I-75, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Mackinaw City Waterfront 2*
Number of rooms: 42
Reservation Options:
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Also Known As:
Ramada Limited Waterfront Hotel Mackinaw City
Ramada Hotel Mackinaw City
Ramada Mackinaw City
Mackinaw City Ramada

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