Before we left home, my husband made a reservation through the 800 number and asked for a lake FRONT room. Before we left home, he made a second call to confirm that we would be on the lake front. The person at the 800# assured us that we would. When we got to the hotel, our first impression was that the two people behind the counter were less than friendly. When we got to the room and looked out the sliding glass door, we were surprised that they had given us a room on the side of the hotel. Our view was of the parking lot and a small portion of the lake. My husband called downstairs to inquire and was told he had to call the 800#. Upon calling the 800#, he was told he had to speak to the front desk. He told them we already had done that. The person at the 800# called the front desk to see if there were any lake front rooms available. We were told there were none available that night but the next night there would be. They told us that we would be charged an upgrade fee to change rooms. We asked to speak to a manager and were told the manager wasn't in. We asked that a manager call us back. After waiting a while for a phone call that never came, we called back downstairs and were told there was nothing they could do. We asked to speak to a manager again and after being told they still weren't in, we asked for a refund and were told that they wouldn't refund that night because it was after 4:00 (we had checked in before 4pm!). Only after my husband got very angry did they say they would upgrade us for free the next night. They did live up to their word and moved us the next morning and didn't charge us. The first room was clean and acceptable, other than the view. The second room was lake front but was dirtier than the first room. There was mold in the shower. The hotel could use some renovations and the windows above the first floor are quite dirty. The breakfast was adequate. The beach area could use a cleaning. The sand is dirty and looks unkempt. The pool and the inside whirlpool were very clean. The outside whirlpool was very nice but could've been warmer. The pool towels are kept at the front desk, which would be ok, except that the entire hotel staff (except for one maid) are unfriendly, not helpful, and rude. Unfortunately, we won't be staying there again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Wyndham, Hotwire, Hotels.com, Orbitz, Priceline, Expedia, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and HotelsClick so you can book your Ramada Mackinaw City Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Limited Waterfront Hotel Mackinaw City
- Ramada Hotel Mackinaw City
- Ramada Mackinaw City
- Mackinaw City Ramada