I booked a 2-night stay for a bike trip in Mackinaw City. We were put in a two-room condo-type building (which looked NOTHING like the photos). When we walked in we noticed a terribly overwhelming, chemical air-freshener smell. It seriously just about knocked us out. I also noticed that the bathroom and back bedroom windows were open. Being (stupidly) positively, I thought maybe the cleaning crew accidentally dumped some cleaning product while tidying up the room.
As we unpacked, I stepped next to the bed in the front "room" of the suite and noticed that the carpet was damp...ewwww. I called to the front desk and said that I noticed the damp carpet and strange mildew odor. They said that they would send the maintenance guy out to check it out. He came in and confirmed that the carpet was wet (duh) but did no further investigation (wouldn't you be worried that there was some sort of leak?!?) and grabbed a fan from the office.
When we woke up...omg...it smelled like someone died in the room. It was the most repulsive smell I have ever smelled. I called the front desk and they said that there was nothing they could do because all of their rooms were booked even though the vacancy sign was up (as mentioned by other tripadvisor reviewers). I pitched a fit at the front desk and was able to get out of the second night without a charge, but they refused to give me a discount for the night we stayed in that [--].
Dirty room, terrible customer service, room description couldn't have been further from the truth.
DO NOT STAY HERE!!!
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- Also Known As:
- Quality Inn & Suites Beachfront Hotel Mackinaw City
- Quality Inn And Suites Beachfront
- Quality Inn Beachfront
- Quality Inn Mackinaw City