The review from August last year would mirror our experience (although we're giving it 2 stars instead of 1. The manager, Rick, mumbled as he spoke, and could not have looked more uninterested in serving guests. First, we were given an unmade room, and thus decided to change our reservation to 1 night instead of 2. Unfortunately we found ourselves unable to cancel the second night of the stay, since we'd already registered and they had the signature and credit card info and said that even though we had 24 hours to cancel the 2nd night, it was after 12:00 noon when we checked in, and that therefore it was our tough luck! Secondly we were shorted hand and face towels on our second day and only had 2 bath towels. We had to hunt for the maid to get the others. Finally, the "free" coffee the next morning was not available, and the decaf that was available was stone cold. The Best Western next door looked fabulous (and is also right on the beach with a spectacular view) - also the Super 8 Bridgeview looked pretty decent too (although not immediately on the beach). Would NOT stay at the Super 8 Beachfront again unless they improve their customer service and act more like a Super 8 franchise and not a private mom/pop shop. I like uniformity in franchise policy, and this Super 8 is far from it.
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- Also Known As:
- Super 8 Mackinaw City/Beachfront Area Hotel Mackinaw City