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“Rude Management”

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Super 8 Mackinaw City/Beachfront Area
Ranked #25 of 40 Hotels in Mackinaw City
Reviewed September 9, 2005

The review from August last year would mirror our experience (although we're giving it 2 stars instead of 1. The manager, Rick, mumbled as he spoke, and could not have looked more uninterested in serving guests. First, we were given an unmade room, and thus decided to change our reservation to 1 night instead of 2. Unfortunately we found ourselves unable to cancel the second night of the stay, since we'd already registered and they had the signature and credit card info and said that even though we had 24 hours to cancel the 2nd night, it was after 12:00 noon when we checked in, and that therefore it was our tough luck! Secondly we were shorted hand and face towels on our second day and only had 2 bath towels. We had to hunt for the maid to get the others. Finally, the "free" coffee the next morning was not available, and the decaf that was available was stone cold. The Best Western next door looked fabulous (and is also right on the beach with a spectacular view) - also the Super 8 Bridgeview looked pretty decent too (although not immediately on the beach). Would NOT stay at the Super 8 Beachfront again unless they improve their customer service and act more like a Super 8 franchise and not a private mom/pop shop. I like uniformity in franchise policy, and this Super 8 is far from it.

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank LondonLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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657 - 661 of 661 reviews

A TripAdvisor Member
Grand Rapids MI
14
Reviewed May 17, 2005

This particular Hotel is very nice because it is located across from the lake and the Mackinac Bridge is in view.Very beautiful window sites at night and a lot of the rooms have a private balcony from the room.Perfect place to stay for a family who is just using there rooms to rest while touring during the day.Nice rates,nice view,nice hotel!

  • Stayed: June 2004
    • Value
    • Rooms
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    • Service
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Jackson Michigan
17
Reviewed August 8, 2004

We had reservations at Northpointe for Aug 3-5, 2004, last minute figured out that our suite had picture window not walk out to water, they had no other rooms avaliable. Had been searching for weeks for a nice pllace, thru Mackinaw City Guide, Online, and brochures sent to our home. Ended up at the Super 8 Beachfront (there is a Bridgeview too which was gorgeous) WHAT A NIGHTMARE! The worst was the 129. a night I had to get off of. the personnel at the front desk just gave the feeling you didnt dare check out, the had your credit card number, We checked in at 1:15pm, room keys in hand dragged all our belongings up the stairs (there are no elevators) only to open the door to a room the maid had not been to. back to the desk, were told to put our belongings in the room they would work around them! Had lunch returned, for showers only 2 bath towels in the room. not to mention on the way to the bathroom watch for the "soggy" area in the floor it gives you a "quezzy' feeling. My husband was first to shower, turned on the light/ fan thought it as going to blow up, and it didnt get better... So he stepped into the tub so that he may close the door to shower. (hes not a bibig man my teenagers barely fit) Attempted to utilize the beachfront, only 6 or so resin lounge chairs, and it sure appeared they came from properties next door people had pulled them over. Went to pool had lots of sand in it kinda like the beach. Yoiu guessed the beds were not comfortable, we were exausted got some sleep as long as no one turned on the bathroom light :) Enjoyed a day in city to return the second evening, maid was had been there, but no towels, was told they were in the laundry. After returning from dinner, we had no where to park, even though people had jet skis in the parking lot on trailers, after talking with management who was short and rude, we were told ther was additional parking in back, which was like a enclosed alley. very dark, a distance from our room. I hadnt realized my husband had spoken with front desk the evening of our first night, when I had sent him out for toliet paper, (Im serious the birch bark would have been better) (that was my 12yr old comment) anyways he had informed them we would be leaving a day early. As of now I have only been charged for 2 nights. I did make a call to Super 8 customer service, they tell me I will have a response within 7 days, whatever that means.......

7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Michigan
19
Reviewed March 8, 2004

My family and I scheduled a reservation at the Super 8 Motel. We have visited Mackinaw almost every summer over the last seven years. A reservation was scheduled at the Super 8 Hotel in Mackinaw City. My wife called and cancelled the reservation, receiving a cancellation number. This particular Super 8 Hotel has refused to honor the cancellation because they can not locate the number. We have provided the cancellation number along with a phone bill documenting the time and date we contacted the hotel. We have spent the last eight months dealing with management and have been informed they will not honor the cancellation number. We have stayed in several hotels over the years during our vacations including Super 8 Hotels. This is the worst experience we have ever had to deal with. The hotel is attempting to charge us for over $400.00 due to an error in their record keeping. I'm sorry to say we will no longer stay or recommend the Super 8 as a reputable establishment.

9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2015 via mobile
Google Translation

Stayed: May 2015, traveled as a couple
Thank Lei K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Mackinaw City/Beachfront Area

Address: 519 South Huron, Central & Huron, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Mackinaw City
Price Range: $68 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Mackinaw City/Beachfront Area 2*
Number of rooms: 59
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Also Known As:
Super 8 Mackinaw City/Beachfront Area Hotel Mackinaw City

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