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“Stay somewhere else”
Review of Thunderbird Inn

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Thunderbird Inn
Ranked #13 of 39 Hotels in Mackinaw City
MO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Stay somewhere else”
Reviewed September 10, 2007

Stay somewhere else if you can!! Very unfriendly desk clerk. We had a reservation on our card, we got there at 8pm and our room was given away we had to stay in a queen room when we reserved a king. No I’m sorry or discount on the room it was like it or lump it because you already paid for it to bad. The Bed was like trying to sleep on a rock, the towels were the size of large hand towels and real thin. Not a good experience, the worse Best Western I have ever been in. Don’t count on the breakfast to be a plus either, unless you like stall pastries and weak juice.

  • Liked — Located where we needed to be
  • Disliked — Everything else
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank DocSailing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeresaGM, Front Office Manager at Thunderbird Inn, responded to this review, May 10, 2010
Dear Stay somewhere Else,

We are very sorry hear about your stay with us. We are now under new management and have new employees. We hope you will give us a chance to change your mind on our Best Western. Once again I am very sorry about your stay.

Sincerely,
Cortney Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto, On
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 23, 2007

The motel itself is ok, but service is lacking. Not overly friendly on check-in, our room (a family) of four, has 2 towels, 2 cups. We have to ask for more towels each day. Everyone else in the motel had to go to the front desk to ask for additional towels etc.. It was almost comedic to see everyone walking from the front esk carrying towels. Our travelling companions in the next room had no cream or sugar witih the coffee/coffee pot supplied. When they went to ask at the front desk, the young girl said she was unsure if they supplied that??? They also had one bar of soap to use between the tub/shower and the sink. For the breakfast, the cereal was gone around 8:00 and they never refilled it. If you got there at 8:30, the pickings were awful slim. Lot's of little things like that make your stay not a great one. I wouldn't stay there again.

  • Stayed August 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Garmo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mackinaw City hotels

Chicago, IL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 30, 2007

The Thunderbird Inn Best Western is a very economical and comfortable choice for Mackinac Island visitors. Like previous reviewers stated, it is much cheaper to stay in Mackinaw City and take the ferry to the island each day. Be sure to look into the two-day ferry pass if you're going to the island two days in a row -- it was only $31.50. A one-day pass is $21.

The hotel definitely has a budget feel (doors open out into the parking lot, ice/vending machnes are outside) but the rooms are very clean, the beds are comfortable, and the location is fantastic (a leisurely walk or a very short drive to the main shopping and dining district). We had an issue where our keycard wouldn't open the door properly, and the front desk apologized, put in an immediate request for maintenance, and upgraded us to a jacuzzi suite to compensate for the inconvenience. Great customer service!

Breakfast was ok--the usual continental fare (cereal, toast, pastries). Loved the freshly made waffles, but hated that they only served whole milk instead of reduced fat.

The high speed internet worked wonderfully for me in one room, but when we moved to the corner suite (#217) I couldn't get a signal at all.

We didn't use the pool but it looked clean and inviting. Overall we really enjoyed our stay and liked the quieter location away from the main hotel strip.

  • Liked — Location
  • Disliked — Spotty wireless internet service
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Longhorn96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 9, 2007

Great place to stay! Room was exceptionally clean and comfortable. Great breakfast. Friendly and helpful staff at the front desk went above and beyond in finding discounted ferry tickets. Convenient location - perfect place to stay when visiting Mackinac Island. We traveled from the east coast to the west coast and found this to be one of the best values. Would definitely choose to stay here any time!

  • Liked — Cleanliness, comfort, value
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SJ53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 22, 2006

Want to save money on a Mackinac Island trip? Stay in Mackinaw City and just take the ferry to the island for the day. Want to save even more? Don't stay right on the lakefront in Mackinaw City; go half a mile up the road. We stayed at the Best Western Thunderbird, not the Best Western on the lakefront, saved almost $100 a night, and just loved it. The rate for our first night was so low I thought there must be a mistake on the Best Western website, but the front desk staff said they were getting slammed by gas prices and trying to draw business.

Entire property appears new. Everything in and outside the room was sparkling clean and very well maintained. Nice covered pool, big spacious lawn. Appreciated the jacuzzi and mini-fridge in room! And the breakfast was the best continental breakfast I've ever had in a hotel; lots of healthy choices, including waffles freshly made to order!

Staff was warm and friendly. Leslie the breakfast cook and Jimmy at the front desk were a wealth of information about the area and gave us suggestions for restaurants that we were just delighted with.

We enjoy the Mackinac Island region very much and will definitely be back, and we won't bother hotel-shopping; we will stay right here where we had a wonderful time.

  • Liked — price, cleanliness, great breakfast, jacuzzi in room, nice staff
  • Disliked — no complaints at all!
  • Tips/Secrets — stay down the road from the Mackinaw City lakefront to save money
  • Stayed June 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kinnereth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 2, 2005

My huband to be and I decided to go on a mini vacation and we ended up staying at the Best Western Thunderbird in for 2 days.. The room was nice and clean, the service excellent. I have recomended this establishment to others who have asked about it. I would stay there all over again. We are planning another trip this next summer.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 23, 2005

We stayed for one night prior to going to the Island. the room was clean, and the breakfast was plentiful. the only complaint was that the walls are pretty thin, and we could hear our neighbors showering. we really liked Mackinaw city, as well as the Island. If we go back, we will likely stay in the city, as a day trip to the island would be sufficient.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cancun_curious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thunderbird Inn

Property: Thunderbird Inn
Address: 146 Old US 31, Mackinaw City, MI 49701
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 39 Hotels in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Thunderbird Inn 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Located in beautiful and historic Mackinaw City, the Thunderbird Inn is the premier choice in accommodations. Situated less than 1 mile from the downtown area, the Thunderbird Inn boasts a quite location still within walking distance to area shops, restaurants and attractions. Offering all the amenities you have grown to love, our property offers free Wi-Fi, a complimentary breakfast, indoor seasonal pool (May 15th - Oct 15th), coffee maker, iron and ironing board, and so much more! We are a AAA approved, pet friendly (specific rooms, subject to availability) property offering the very best customer service Northern Michigan has to offer. Take advantage of our packages and discount tickets to local attractions and ferry lines to Mackinac Island. We look forward to seeing you on your next trip to the Mackinaw Area! ... more   less 
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Also Known As:
Best Western Mackinaw City
Mackinaw City Best Western
Best Western Thunderbird Hotel

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