I made two separate reservations, one for 4 nights, and one for one additional night. Upon check in I cancelled the 5th night, told it was cancelled. My fault I did not obtain cancellation # or clerk's name. I was charged $104. as a No Show. Contacted BW Dockside - was told "we are not allowed to cancel reservations". There was no language barrier upon check in, - but when I called back with this issue, no one seemed to have a command of the English language. Submitted complaint with BW - after their review with BW Dockside - BW Dockside refuses to refund or offer a credit for a future stay. Read other reviews on Expedia website - eye opening - wish I had read these before I made my reservations.
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- Also Known As:
- Best Western Dockside Waterfront Hotel Mackinaw City
- Best Western Mackinaw City
- Mackinaw City Best Western