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BEST WESTERN PLUS Dockside Waterfront Inn
Ranked #3 of 39 Hotels in Mackinaw City
Chicagoland
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“No WiFi”
3 of 5 bubbles Reviewed July 23, 2014

It's an older hotel, but it was clean. Hot breakfast is always welcome. TV was out for hours, but evidently an area wide outage, beyond BW's control. But WiFi access was awful, at least in my room. I had to go to the lobby or "business center" to connect. I told the front desk, but that just told me to try another access point? Inexcusable these days, I've never had a problem anywhere else I've stayed in many, many years.

  • Stayed July 2014, traveled solo
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 28, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
    267
    230
    109
    63
    46
See reviews for
268
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12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Dearborn, MI, United States
1 review
5 of 5 bubbles Reviewed July 20, 2014

We visit Mackinaw City every year for the past 8-10 years. We always stay at the Dockside Waterfront because of the pleasant staff, great location, and nice accommodations. We stay here in the summer and fall, and their quality is always consistent.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 28, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowden, IA
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed July 20, 2014

While the facility itself was just fine, the front desk staff was incompetent. They were rude and misbilled my card before I even checked in. When I made my reservation, I made it very clear that I would give them my card # to hold the room, but I would pay cash when I got there. When I checked in, they had already charged it to the card number. Prices quoted for tourism tickets were wrong. The guest book clearly stated that guests paid $43 for a ferry ticket, when the real price was $46.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 29, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 18, 2014

This was a great hotel. Beautiful room, beach access on 1st floor, close to restaurants and ferries to Mackinac Island, nice bed and good pillows.The breakfast was very good and included in the price. A lot of drawer space and probably the largest TV we have had in a room. You couldn't hear the folks in the room next to you.

Room Tip: 1st floor is great with patio and direct beach access.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scooter4cy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 29, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 17, 2014 via mobile

After driving 7 hours with a one year old, we were pleasantly surprised by our lake view suite with an additional living room. The room actually had an additional room with a door. Perfect for a pack n play and the younger sleepers. It's a no frills hotel, but it's clean, comfortable and perfect for families. The staff was helpful and little amenities like a guest laundry really helped us have a better stay due to last minute emergencies. We would definitely stay again.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ghostpepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 29, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 15, 2014

My husband and I visited Best Western in Mackinaw City in June 2014. We had a suite and it was located on the 4th floor with a lakeside view and balcony over looking Lake Michigan just beautiful! Our room was spacious and very clean and inviting. We heard no noise from anyone outside or in the next room we slept peacefully. I would recommend it to anyone. Check in staff were pleasant and helpful, is very important to me, people skills and communication are great qualities, first impression speak a lot about an establishment or a business. Thank you.
.

Room Tip: They let you just walk in and no prior booking necessary and very helpful. Recommend the lake side a...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Olivernina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 29, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westerville, Ohio
Level Contributor
156 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 14, 2014 via mobile

This property has very clean rooms and is located in the heart of all the action. Very quiet room, comfortable bed and the black out shades made the room the darkest we've ever had at a hotel. We slept a long time! The only reason they didn't get a 5 rating is because the beach area was disappointing. Very dirty chairs, no upkeep.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank lunchlandqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, September 29, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Dockside Waterfront Inn

Property: BEST WESTERN PLUS Dockside Waterfront Inn
Address: 505 S Huron St, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Dockside Waterfront Inn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western Dockside Waterfront Hotel Mackinaw City
Best Western Mackinaw City
Mackinaw City Best Western

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