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“Great location and very good room”

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Best Western Plus Dockside Waterfront Inn
Ranked #3 of 39 Hotels in Mackinaw City
Certificate of Excellence
Reviewed November 5, 2012

We have stayed in this motel a couple times and have had clean, well-appointed, very attractive rooms. We particularly enjoy the side facing Lake Huron with a beautiful sun rising view and beach. The free breakfast is way above average and located in a very comfortable room. I agree with Chris S's comments about the front office staff.

Room Tip: The lakeview rooms were worth the extra cost to us.
Stayed: September 2012, traveled with family
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (876)
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711 - 717 of 877 reviews

Reviewed October 27, 2012

Older hotel in a good location. Didn't like having to walk outside to get to other areas of the hotel like the indoor pool (freezing return trip) and for breakfast. Fabulous views of Lake Huron if you book a lakeview room. Nice beach area too!

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank TravelGirl003801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

We found the rooms to be very spacious, clean and well laid out. Excellent large screen TV, refrigerator, and the normal (coffe maker, hair dryer, iron, etc) The rates were very good for a resort area. The location is great and you can walk almost anywhere in town. Fantastic breakfast buffet. I would recommend this hotel to anyone looking for a reasonable place to stay.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

The hotel was very clean, the rooms were very clean and large. The front desk staff weren't the freindliest people around but I had very little need to converse with them so it was all good. I would recommend this hotel.

Room Tip: Used the lakefront King. Very nice room in comparision to others on the strip.
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

this hotel is a really nice place to stay. there were 3 of us ladies traveling the 1st week of October and I couldn't believe how readsonable the room was! room was just gorgeous and had 2 flat screen TVs, refridgerator, huge clean bathroom with 2 entries. the suite itself had 2 queen beds, queen sofa bed, and recliner. stayed for 2 nights - would have liked to stay longer.
the pool looked real inviting & the hotel staff was real friendly.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mariwal_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

I tried to cancel my reservation, but was shocked when the 72 hours cancellation period is counted by noon of every day, not the check-in start time of every day. The lady over the phone at the hotel did not tell me about the noon when I made reservation.

The manager on the duty insisted on the policy and I could not cancel the room because I called 2 hours later than the 'noon' deadline.

  • Stayed: October 2012, traveled with family
    • Value
    • Service
1  Thank HenryInMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

But it had a few issues, starting with the desk staff. It was like pulling teeth to get information out of them, they're not the friendliest people there.
Some of the hallways and elevator lobby are rather dark.
The room was good, clean. And so was the bathroom. Some of the rooms have the old "hose" style hairdryers. I hadn't seen those since some of the older hotel rooms in Europe!
Overall, a great place to stay if you're in the area for a couple of days.

Room Tip: Get a higher floor and ask for a great view of the bridge.
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dian6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at Best Western Plus Dockside Waterfront Inn, responded to this reviewResponded October 15, 2014

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Dockside Waterfront Inn

Address: 505 S Huron Avenue, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mackinaw City
Price Range: $83 - $740 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Dockside Waterfront Inn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western Dockside Waterfront Hotel Mackinaw City
Best Western Mackinaw City
Mackinaw City Best Western

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