While being on the less expensive side in Mackinaw City, this hotel was a complete let down from what is shown on their website. We rented a king-size Jacuzzi room for two nights. The first night we walked into a very musty, stale room with small holes in the carpet and pop (or something) all over the inside door. We tried to turn on the AC and it wouldn't work. Front desk clerk tried to contact a maintenance person but was unable to and said she'd send "someone" to our room when she got a hold of them. She didn't know how long it would take. After about 20 minutes, with my head beginning to stuff up from the bad smells in the room, my husband went to the front desk and asked her to switch our room. Which she did. We moved all of our luggage into our new room then tried to catch up with friends at the pool/spa. The pool had no underwater lighting and was NOT heated! The spa/whirlpool was heated but did not whirl (broken). When we went back to our room I had settled in bed with a book when I glanced at the Jacuzzi tub and noticed the 5 inch "scum/soap" line around it. Too late to worry about it I waited until morning. After a completely lacking continental breakfast (waffles and juice with fruit flies around it) I went to the front desk and asked for cleaning rags and a bottle of spray. The front desk clerk (a new one) asked what the issue was and I explained that the tub had a large scum line around it. She stated "well that's gross!" I agreed. One of the cleaning people was getting his cart ready and he said "oh, wait just a second and took the bottle of spray the clerk had handed me". Nice, I thought, he's going to come and clean it for me. But that wasn't the case. He had taken the bottle to their storage area and returned with a full one, handed it to me with a smile and said "here you are - just leave it in the room when you're done and the maid will get it"!! HORRIBLE CUSTOMER SERVICE!!! Me, my husband and 11 others were in our group and staying there for the weekend. We will be taking our business elsewhere next time we are in Mackinaw City!
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