I stayed here a few weeks ago while I was in Michigan for my mother's funeral and needed some "me" time after a lot of hectic days with relatives. Initially I reserved a regular room but when I arrived I decided I'd rather have a jacuzzi room. The manager, Zachary, was very gracious and as a Best Value Club member he offered me the upgrade without any major bump in cost (this is a Best Value policy for club members who ask for an upgrade, I did not realize it at the time). The room was absolutely WONDERFUL! Clean, fresh, and quite relaxing. I found none of the things other reviewers claim they found. In fact, quite the opposite! Everything worked well - I found no stains, no smells, no ANYTHING out of the ordinary. The in-room jacuzzi was out of this world, and quite relaxing. I think I spent more time in the jacuzzi than anywhere else :) I could tell Zachary was genuinely concerned about my comfort and he went out of his way to make sure I had a pleasant stay. His ability to train new desk personnel was impressive, and I found his staff to be just as pleasant, smiley, and cheerful as he was. The area was quiet, the grounds were pleasant and well-kept, and I saw no sign that would indicate neglect. In the morning when I checked out, the housekeeper saw that I was ready to leave and politely did other rooms to give me time to clear out, whereas at other places I've stayed (a ton of them) housekeepers bang on the door and literally push visitors out prior to checkout time. At the checkout desk there again was Zachary at work with his pleasant team, and checkout went smoothly. All in all, this is a very pleasant place to stay and I highly recommend it. Zachary is to be commended for his excellent management style and his professional friendly personality - he's a real natural when it comes to running a quality America's Best Value Inn! Zachary, thanks again for such a pleasant stay!
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