The name "Comfort Suites" is misleading.
1st night we found multiple bugs IN THE BED and entering the room through one of the large windows which hadn't been closed properly by either a previous guest or the maintenance/housekeeping staff. I attempted to close the window but it seemed jammed or broken.
Being rather unhappy, I went to the front desk around 12am and the woman behind the counter said there was nothing she could do until the morning. She wasn't able to get us a different room, or send anyone over right away to address the problem. Thankfully, we had a can of OFF with us, which i unloaded on the little critters. They were all dead in the morning.
That morning, a different woman behind the desk sent a maintenance worker to come "fix the problem" by vacuuming up the dead insects and supposedly spraying down the area with insecticide. His response was "Yeah, it's Michigan in the summer. There's going to be bugs."
Nice dude. Real nice.
2nd night was a repeat of the 1st. More bugs entered the room through the same window which hadn't been fixed. I sprayed them again, and they curled up and died like before. God only knows what crawled on us overnight.
The next morning we went to check out, and explained our story to the same woman behind the desk, hoping for a refund, discount, free night some other time, or anything that could rectify the situation. She said there was nothing she could do, and then blamed the problem on US, saying WE were the ones that opened the window letting in the bugs, which was completely false. She finally gave us an 800 number to call to explain our problem to some automated system. Real helpful indeed.
Her vibe (and the rest of the hotel's staff it seemed) was cold. Very cold. She seemed to not care in the least about our concerns, and did nothing to help our situation.
--- on to the rest of the hotel review --
Hotel facility was nice and clean otherwise. Rooms were large, and beds were actually quite comfortable. Location was right across from one of the ferries to the island. Hotel stay included access to the adjoining indoor water park (a pool, very large hot tub, and some kiddie water slides) and free breakfast at the "25 Foot Hot Breakfast Bar". Breakfast was good, hotel staff working the breakfast was unfriendly again. Wouldn't even smile or return a friendly greeting.
Overall I wouldn't ever stay here again or recommend this hotel to anyone again. The unfriendly, uncaring staff was not helpful at all, and while the rooms and beds were spacious, it was not worth it.
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- Also Known As:
- Comfort Suites - Mackinaw City Hotel Mackinaw City
- Mackinaw City Comfort Suites