My wife/ girlfriend at the time booked a 5 night stay here accidentally. It was late when we arrived at the place I thought we were going to. When we walked in they informed us we did have reservations so we pulled out the confirmation number. We were at the wrong place! We went to the Hamilton Inn. OMG! I was never so happy we booked there instead of the other place. It was awesome. We went here for our honeymoon and try to make the trip each year for our anniversary! Can say enough good things. It's right on the lake.

Since we have been receiving many unsolicited phone calls I am trying to make sure my number is not given out. When I made the reservation I simply asked if the number is sold or given out and the woman critically and impolitely asked why would I ask that. Her tone and arrogant attitude was very disturbing. Sine many hotels are closed at this time of the year in that town, I went ahead of the reservation anyways. The check in staff was very pleasant and he quickly checked us in. In the room we found opened snack wrappers and crackers on the floor and hair in the tub. They need to do a better job at thoroughly cleaning in corners and elsewhere. There was litter in the elevator all night but they did take care of it when I brought it too their attention in the morning. The hallway and the breakfast area was very cold. It was not so pleasant eating breakfast. At checkout when I reported these things there seemed to be an absence of taking responsibility. The woman told me I should have unreported the unclean room and they would have got me another one but all of the dirty items were not discovered right away. She also said maybe a window was open but I doubt it as too much of the hall was cold and in the breakfast room it would have been noticed. Also the business center was closed. When items are reported a better response would be I am sorry for your unpleasant stay.

When checking in the front desk seemed very angry and frustrated. I was assigned a room and paid for it. When we got to our room we were given the wrong type. Paid for a lakeview, was given street view. We went back to the front desk and we were reassigned a lake view room. When we went to the room there was a woman sitting in the room and she stated she was waiting for her friend to finish cleaning the room. She stated she had to get towels and would then be done. Her friend placed towels in the room and they left. We found that she left her tip envelope on the table and had the tv, refrigerator, and lights unplugged. It's a good thing we plugged in the refrigerator because when we returned from dinner that evening we found the fridge full of old food. We called to find out what time the pool opened the next day so that we could get one last swim in, we were told 9am. After having the less than sub-par breakfast we went to the pool only to find it locked. When I asked the front desk they said it wouldn't be ready until 10:00ish. We decided to check out only to find that we were never in the system and were checked in under someone else's reservation. It was a terrible experience!