I don't even know where to begin with this review... Here is what we encountered.
1- Friday we checked in and we had already been in the car for 3 1/2 hours. My husband just wanted to wash his face with a cool washcloth. The 1st one he picked up had a ladies make up on it, the 2nd one he picked up had hair on it. We didn't complain knowing that accidents happen. We called for more washclothes and 45 minutes later they were brought to us.
2- Saturday we came back after going throughout the town and our bathroom was not cleaned (wrappers on the floor, dust from hairspray on the counter), the beds were not made and nothing was done other than we had clean towels. I have pictures of this that I will be glad to share.
3 - Sunday, I went to get ready for the day and took a washcloth into the shower with me. As I went to wash my face there was a hairball (black hair) all over the washcloth. I have pictures of this as well. I grabbed for another one and that was clean. I used the hand towels for my hair and when I went to open the one there was a BOOGER, yes it was clearly a booger on there. I have pictures of this as well. I still never complained just thought I would wait until the end of our stay. However, the icing that took the cake was when someone walked in our room. We had come back to cool down and take a break before heading out to dinner. As my two boys and little girl watched TV our room door opens... YES someone walked into our room. It was an older couple. I asked her where she was suppose to be and she said room 130. This is the room that we had been in since FRIDAY. I immediately went down the front desk. The lady apologized and then stated that the couple told her that they were in room 130 so she programmed their keys. She didn't ask for ID's apparently. At this time I also took down ANOTHER dirty washcloth down there with hair on it. The manager apologized and that was it. Nothing else was done. I just let it be.
A few other things that we encountered while there...
1 - Our blanket had a big hole in it.
2- The water park is NOTHING and I mean NOTHING like what is pictured on the website. There are no tiled walls and blue painted floors. Don't get me wrong it was a nice water park if they cleaned it more. Behind the slide (by the hot tub) there was algae growing on the floor. It was very dirty.
3- The beach is NOTHING like what is pictured on the website. I have pictures of the beach from outside our window and up close. It is very weedy and has black muck. There were people coming out of the water having to rinse their feet. We did not use the beach for this reason.
3- Our balcony which we paid extra for was filled with bugs and cobwebs. This was not new cobwebs - it looks like it was like this for a long time.
4- I personally asked where a vending machine was.. I was told down by the water park and that there was a snack station to get fountain pops if I wanted. I walked down there to find one vending machine with one row of Gatorade, the snack station looks like it has not been ran in weeks with no one there and I did find one vending machine with pop in it that was not where the snack station was.
4 - The breakfast buffet was not what they advertised. The girl working there was wonderful and was working her tail off. I felt so bad for her. When they advertise a 25 foot breakfast buffet I was expecting something like we had or even better from the other hotel that we had stayed in during previous years. This was nothing but two folding tables set up. Walking up there I couldn't believe how filthy the windows were.
We have gone to Mackinaw the past four years and have made a family vacation. This year we thought we would do something a little different. However, we have learned that we will never stay at this hotel nor will we recommend it to anyone. I couldn't believe that they didn't offer anything.. even 10% off or more than just a simple apology that was not sincere at all.
If I can upload the pictures I will.. I think that everyone should know that the cleanliness that could spread germs or the misleading advertising on their website.
I was truly disgusted and the customer service is awful.
- Official Description (provided by the hotel):
- Northern Michigan's premier hotel and convention center, with Mackinaw City's largest indoor water park. Enjoy the incredible views right from your own private balcony or relax on our sugar sand beaches. With 98 rooms and suites we are sure to have the accommodations that you are looking for. Our hot breakfast buffet is served complimentary each morning right in our own bridge view restaurant. ... more less
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- Also Known As:
- Bridge Vista Beach Hotel Mackinaw City
- Bridge Vista Beach Hotel And Convention Center