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“3rd Visit. FINAL Visit!!”
Review of Lake View Hotel

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Lake View Hotel
Ranked #8 of 12 Hotels in Mackinac Island
Certificate of Excellence
Reviewed August 22, 2013

We went to Mackinac Island for our 4th time to celebrate our 10 year Anniversary. This was our third time staying at the Lake View. Which, was still in high season. But, it was a last minute decision. The hotel was not at all accommodating and welcoming. They herd their patrons and they definitely knew we were return guests and had brought another family along 2 years before. Also, I mentioned when when booking that it was our 10th Anniversary. They had not offer even a complimentary anything. We had and always bring our kids. They gave us a noisy room, and claimed it was a deluxe 2 queen suite. We're luck if they were full size beds. The carpets were dirty and the bathroom gross. The fact that we recommended this to others and brought our loyal business the hotel's way was not appreciated or rewarded - aside from the lack of effort.
The tiny "Queen" beds were hard, and we never received service. When we were ignored we made a stop at the front desk to ask for service and were told "they are gone for the day." Say goodbye to our future business. Next year we were bringing a family reunion to your hotel now we are going to one of the island resorts!

  • Stayed: August 2013, traveled with family
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3  Thank Amee78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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875 - 881 of 1,049 reviews

Reviewed August 22, 2013

This hotel is well located within easy walking distance to the ferries, shops, restaurants, and historic sites on beautiful Mackinac Island. We used Shepler's Ferry and after a very pleasant crossing from the mainland were met by Byron the porter/bellman for the Lake View. He provided excellent service both upon arrival and at departure. In fact, we found the entire hotel staff to be pleasant and well informed. Our room was clean, comfortable, and well appointed having sufficient room for a queen bed and a small sitting area with a desk and chair as well as a comfortable wing chair. The room was equipped with a new-looking, quite and efficient inside wall mounted air conditioner. The breakfast included with the room was typical continental breakfast fare, but for an additional five dollar charge you can get a large well prepared omelette.

This hotel does seem to be behind the times as to the availability of internet service. We were able to connect from our room at no additional charge after consulting the very pleasant young woman working at the check-in desk who helped us establish an internet connection.

Mackinac Island is a lovely and unique venue and my wife and I look forward to another visit soon. We would certainly consider staying at the Lake View Hotel again.

Room Tip: Ask for a room with an upgraded air conditioner.
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  • Stayed: August 2013, traveled as a couple
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2  Thank Virginian052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Lake View hotel was ideally located in front of the star line ferry dock. Hotel staff was very helpful in giving suggestions of things to do and places to eat...and they were very courteous. Room size was a bit smaller than an average size hotel room but was comfortable. Noise from the pool can be heard although there was supposed to be a 10PM noise restriction. For those who want to relax after a long bike ride, there are lounge chairs to snooze on in front at the hotel veranda.

  • Stayed: July 2013, traveled as a couple
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Thank Nomadic_Thoughts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013 via mobile

Receptionist had us put our carrying luggage at a location and they lost it!
3 IPads, Vera Bradley bag, 2 headphone set, iPhone chargers, shoes and much more!
No apologies...we were the ones at fault.
Will never stay there again ... Advise you the same.
Island House is our place of choice. Beware!!!!!

  • Stayed: August 2013
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3  Thank Carol6111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake_View_James, Manager at Lake View Hotel, responded to this reviewResponded August 20, 2013

On occasion luggage is misplaced, however in this unique situation the guest arrived several hours prior to our check in time and was advised to speak to the porter and was directed to the location where they are stationed, in order to store this one bag.. The guest then choose to place their luggage with another parties' luggage. When that party called to have their luggage delivered to Mackinaw City the porter mistakenly sent this bag with the other luggage.

Once the guest advised us of the missing item, we were able to locate it and have it back on site within 45 minutes and in their hands. Nothing was lost or missing.

We may have miscommunicated the proper steps for storing luggage, but we did correct the situation as fast as humanly possible, and did apologize to the guest.

With the unique circumstances of arriving at Mackinac Island the many fine hotels here have a system that works 99.9999% of the time with luggage, and take every step to ensure that we don't lose any items. We use a system of claim checks and dedicated storage area for incoming and outgoing luggage. Generally if you advise us during an early check-in that you have a computer/ipad/etc in a bag and want to store it we'll take it behind the front-desk for storage.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

This hotel has a great location right on Main Street. It was clean and the staff was very nice. We're used to staying at either Marriott or Courtyard by Marriott and this was fine for us. The big issue was the air conditioner. They have this bizarre air conditioner box that sits on the floor. We didn't mind it but it kept on breaking. After the first night, we told the front desk. A man came and drained it and said that the maid forgot to drain it. Around midnight, it went off again so again in the morning, we told the front desk. They had it fixed by the time we returned. But the same thing happened the last night (air conditioner went off around 1:00 am). With little kids, we were not going to call a service person in the middle of the night. When I checked out, I told the front desk that I was disappointed that the air conditioner kept on breaking and she just shook her head and said that she doesn't know why the still keep those--that was it.

I wanted to like this place. I had no issues with it other than the air conditioning but if we go to Mackinac Island again, I would probably try another place.

  • Stayed: August 2013, traveled with family
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2  Thank Travelingalong2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

We just completed a two night stay at the Lake View. The room was clean and spacious. It could use a some updating with new paint and carpeting. While it was fine, I am not sure if I would stay there again.

Stayed: August 2013, traveled with family
2  Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

We found this hotel to be a bit worn for $300 a night. But that seems to be the minimum going rate on the main strip. The staff were nice to us, but we were a bit shocked to witness a female front desk employee put a card over her mouth in an obvious, adolescent attempt to hide a remark she was making to her colleague. It may not have been about any of the guests her colleague was dealing with, but it was extremely rude and very obvious! Staff should be trained to politely excuse themselves for a moment and deal with issues more discreetly and professionally. Other than that, the rooms were big but a bit dark and dingy. The bathrooms were very big, very spartan and very beige. Paint, detailing and some better lighting would do wonders here. Also had the same impression of Goodfellows restaurant located next door. Go for a walk to eat, there are lots of choices along the Main Street.

Stayed: July 2013, traveled with family
1  Thank Acornart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake View Hotel

Address: 7452 Main Street, Mackinac Island, MI 49757
Location: United States > Michigan > Upper Peninsula > Mackinac County > Mackinac Island
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Mackinac Island
Price Range: $181 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake View Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
The Lake View Hotel is located on timeless Mackinac Island. Our hotel is conveniently located downtown, making your favorite shops, restaurants and ferry lines just a walk away. We feature 85 newly upgraded guest rooms, the only indoor, heated pool on the island, free wireless internet, and a Continental Breakfast. We pride ourselves in meeting and exceeding our guests needs while not forgetting our historical past. As a guest at the Lake View hotel you will enjoy 32” LCD Flat screen televisions, new plush mattresses, pillows and bedding alongside our Victorian style decor. ... more   less 
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Also Known As:
Lake View Mackinac Island
Hotel Lake View

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