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“Good location, that's it”
3 of 5 bubbles Review of Lake View Hotel

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Lake View Hotel
Ranked #8 of 12 Hotels in Mackinac Island
Certificate of Excellence
Harrisburg, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good location, that's it”
3 of 5 bubbles Reviewed August 13, 2013

This hotel has a great location right on Main Street. It was clean and the staff was very nice. We're used to staying at either Marriott or Courtyard by Marriott and this was fine for us. The big issue was the air conditioner. They have this bizarre air conditioner box that sits on the floor. We didn't mind it but it kept on breaking. After the first night, we told the front desk. A man came and drained it and said that the maid forgot to drain it. Around midnight, it went off again so again in the morning, we told the front desk. They had it fixed by the time we returned. But the same thing happened the last night (air conditioner went off around 1:00 am). With little kids, we were not going to call a service person in the middle of the night. When I checked out, I told the front desk that I was disappointed that the air conditioner kept on breaking and she just shook her head and said that she doesn't know why the still keep those--that was it.

I wanted to like this place. I had no issues with it other than the air conditioning but if we go to Mackinac Island again, I would probably try another place.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travelingalong2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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817 reviews from our community

Traveler rating
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    74
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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  • English first
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  • Any
English first
Cleveland, Ohio
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

We just completed a two night stay at the Lake View. The room was clean and spacious. It could use a some updating with new paint and carpeting. While it was fine, I am not sure if I would stay there again.

Stayed August 2013, traveled with family
Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
89 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

We found this hotel to be a bit worn for $300 a night. But that seems to be the minimum going rate on the main strip. The staff were nice to us, but we were a bit shocked to witness a female front desk employee put a card over her mouth in an obvious, adolescent attempt to hide a remark she was making to her colleague. It may not have been about any of the guests her colleague was dealing with, but it was extremely rude and very obvious! Staff should be trained to politely excuse themselves for a moment and deal with issues more discreetly and professionally. Other than that, the rooms were big but a bit dark and dingy. The bathrooms were very big, very spartan and very beige. Paint, detailing and some better lighting would do wonders here. Also had the same impression of Goodfellows restaurant located next door. Go for a walk to eat, there are lots of choices along the Main Street.

Stayed July 2013, traveled with family
Helpful?
1 Thank Acornart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celina, Ohio
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed August 10, 2013

We stayed at the Lake View because it came recommended and had a pool, which is a plus for our kids. The room was nice, and clean when we checked in. The staff was polite and helpful.... But apparently only within their limited scope. Outside the box, they apparently lose their ability. On our first morning, we left our room about 10:15am. We left the "service needed" tag on the door, so the staff would know we had left. We returned to the room at 7:00pm to an unmade room, and the "service needed" tag still visible on the door. On the way to dinner about 7:10, I stopped by the front desk to request that they make up the room. The desk clerk checked his records and indicated that the room was noted to not have been cleaned. He explained that sometimes the door tag shifts on the handle and appears to be reading " privacy please". He indicated that the cleaning staff leaves at 3:00, but he would get someone on it right away. Sorry to say, I believed him. We returned to the room at 9:00, and the room was still unmade. I called the front desk, and received a different clerk. She indicated that he cleaning staff had already left. I told her that this should have been resolved two hours before and that I need clean towels, trash emptied, beds made, and now the toilet needed fixed. In a few minutes, a staff member appeared with clean towels, and no clue that anything else needed done. POOR COMMUNICATION AT THE FRONT DESK!!!! After a few minutes conversation with the staff member, and a $10, he assured me he would do everything, just give him 20 minutes. Kudo's for him. Perhaps he should be given the front desk job.
After leaving him in the room to get things cleaned up, I stopped by the front desk to change a $50... For more tip money? ... They informed me that they didn't have that kind of change! I was dumbfounded. I curtly expressed my dissatisfaction and reminded them of the room cleaning situation and that we had received nothing but POOR SERVICE from the front desk. They had no apologies or comments. I went to the bar to get my change.
I was astounded how these people could not put the customer first and get a simple situation solved quickly or without incident. Perhaps they have too many customers that accept poor service... What a shame.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sswonger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyoming, Michigan
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

We try to go every year to the island and we stay at the Lakeview hotel. We love the historic atmosphere of the place. It is not an updated hotel so don't expect the Ritz. Great location right across the street from the starline ferry. We love the indoor pool and hot tub. The view of the lake and street fun is great!!! We always try to hang out on the 2nd or 3rd floor front porch or on the awesome front porch!! Best nights of sleep in a long time...love the beds!!! We love Byron who takes care of our bags...thanks Byron!!

Room Tip: Choose a front room if you like to people watch.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank placestogopeopletose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southgate, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

We enjoyed our stay! It was steps away from Sheplers ferry. The staff was helpful and accommodating. The continental breakfast was very nice with the option to add an omelet made to order for only $5 additional it was delicious and economical!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCVitale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake View Hotel

Property: Lake View Hotel
Address: 7452 Main Street, Mackinac Island, MI 49757
Location: United States > Michigan > Upper Peninsula > Mackinac County > Mackinac Island
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Mackinac Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lake View Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
The Lake View Hotel is located on timeless Mackinac Island. Our hotel is conveniently located downtown, making your favorite shops, restaurants and ferry lines just a walk away. We feature 85 newly upgraded guest rooms, the only indoor, heated pool on the island, free wireless internet, and a Continental Breakfast. We pride ourselves in meeting and exceeding our guests needs while not forgetting our historical past. As a guest at the Lake View hotel you will enjoy 32” LCD Flat screen televisions, new plush mattresses, pillows and bedding alongside our Victorian style decor. ... more   less 
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Also Known As:
Lake View Mackinac Island
Hotel Lake View

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