A stay at the Grand Hotel was to be an extravagant treat for my mother-in-law. We stayed in one of the most expensive rooms ($1,145/night-not including taxes) for three nights and thought we would get one of the fabulous rooms on the Grand's website decorated by Carlton Varney. We were incredibly surprised when we were escorted into the Jane Seymour room. The view was fantastic but the floor had multiple black stains, faded and worn cushions on the couch and chairs, and not-so-fabulous bedding. One thing I felt was strange was that we could not choose our room and, of course, the Jane Seymour room had no pictures online so one could see how bad it was. To add insult to injury, when we returned from our trip, I contact the Grand via the e-mail listed on its website and mentioned how upsetting it was to get such a disappointing room for the money we spent. I did not even get a response acknowledging my complaint.
I have pictures to upload which I will do when at home.
I will say the food was fanastic but would never again waste thousands of dollars for a room so disgusting.