My wife and I stayed in room 302 at the Bayview Inn for three nights beginning on July 4, 2005. Prior to booking the room, I made several inquiries with the hotel staff regarding the hotel and the room(s) that were available during this period of time. During the conversations with the hotel employees, I was assured that the room available (room 302) was a normal room with an air conditioner in the room.
Upon checking into the room, it was obvious that room 302 was not the normal room as advertised by the hotel staff. First, the door to the bathroom could not be fully opened because the bed was situated within two feet of the bathroom door. Additionally, the already cramped room contained an extra bed that had to be used as the storage site for our luggage since there was no other space to store the luggage. Finally, the space between the bed and the window was occupied by a portable air conditioner. Opening the windows to the room was not an option because this room did not face the lake breeze, and screens for the window were not provided until the last night. Not only was the air conditioner noisy, in order to keep the unit operating, I was required to remove and empty the drip pan on 3-4 occasions every night. Not surprisingly, neither my wife or I received a full night's sleep during the entire stay.
Of course, we did attempt to complain to the manager after the first night. However, the hotel employee told us that the hotel manager was not onsight and that if we had a complaint we could mail it to the manager. Moving to another hotel at this point was not an option because of the lack of vacant rooms on the island. In summary, we were disappointed in the accommodations provided, and we were even more disappointed in the lack of response regarding our complaints.
- Also Known As:
- Bay View At Mackinac Island Hotel Mackinac Island