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“Fantastic short break!”

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Holiday Inn Express Droitwich M5, Jct 5
Ranked #1 of 2 Hotels in Wychbold
Certificate of Excellence
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic short break!”
Reviewed February 7, 2014

First time in this hotel. Exceeded standards of most other HiEx hotels. Staff were very curtious and friendly. Right next to M5 so easy access to other towns for days out. Rooms were spotless and well attended. And as a loyalty card holder the discount down to £36 a night made for fantastic value.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LairdIanOfGlencairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaivaB_13, Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, February 7, 2014
Dear LairdIanOfGlencairn

Thank you for staying at the Holiday Inn Express Droitwich M5 Jct5 and taking your time to post such a lovely review. I was delighted to read that you had a great stay with us and found hotel to be good value for money. As IHG Rewards member we value your opinion and looking forward to welcoming you back soon.

Yours sincerely
Daiva
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    309
    198
    49
    12
    4
See reviews for
122
222
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132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 6, 2014

Stayed here for one night - room 131, first floor, end of corridor. Was made to feel very welcome and was treated well. Staff were very polite and friendly. Room was in good order, overlooked the car park, rather than the M5. What's good about this hotel is it is off the motorway, rather than in a motorway services. There is a Harvester on site (where we had dinner), a McDonald's and an Indian Restaurant. Dinner was available in the hotel. Breakfast was the usual standard for a Holiday Inn Express and there was plenty to choose from. The room was cold when we arrived and, despite increasing the temperature on the panel, the aircon just wanted to cool the room down. During the night we managed to get it to blow warm air, which was a bit noisy. There was a small amount of noise from occasional loud cars visiting McDonald's during the night but, other than that, it was pretty quiet, especially considering the proximity to the M5. Would happily stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mycatstinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaivaB_13, Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, February 7, 2014
Dear mycatstinx

Thank you very much for stopping over at the Holiday Inn Express Droitwich M5 Jct 5 and taking your time to share your experience with us. I truly appreciate your comments regarding friendly and polite staff, good condition of your room, hotel location and breakfast selection. I would like to apologies for the inconvenience caused regarding Air Conditioning and noise outside hotel - your feedback is very important to us so we can continue to improve further.

Thanks again and hope to see you soon.

Yours sincerely
Daiva
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 29, 2014

This hotel was a lovely hotel to stay at as we only stayed for 1 night which wasn't long, but the service from the hotel and location is fantastic. I will be staying there again very soon as the staff were very friendly. The hotel was very clean and I was very pleased with the room we stayed in. I am looking forward to revisiting this hotel again very soon.

Room Tip: Very comfortable
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaivaB_13, Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, January 30, 2014
Dear James B

Thank you very much for staying at the Holiday Inn Express Droitwich M5 Jct5 and taking your time to write such a lovely review.
I was very pleased to read that you had a fantastic stay with us and we are looking forward to welcoming you back soon.


Yours sincerely
Daiva
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 24, 2014

My wife and I stayed at this hotel on our way back from Somerset. On the M5 travelling down there my wife commented about the hotel being so close to the motorway. Fear not! You will not hear a thing. Across the car park is a Maccy's, Indian restaurant and a pub. The staff are lovely The rooms are lovely. The breakfast is more than adequate. We will definitely stay at this hotel again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chickenjalfrezi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaivaB_13, Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, January 29, 2014
Dear chickenjalfrezi

Thank you so much for such a lovely review and 5 stars! I am so pleased to read that you had a great stay with us and it will be our pleasure to welcome you and your wife back soon.

Thanks again, your feedback is very encouraging.

Yours sincerely
Daiva
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meppershall, United Kingdom
1 review
Reviewed January 16, 2014

We stay here after my daughter is discharged from hospital after her painful ops. We find the rooms very clean, well equipped and very comfortable. The staff are absolutely the best, very helpful, always smiling and happy. The food is excellent. Would definitely recommend this hotel, many thanks and well done.

Room Tip: All rooms are great
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaivaB_13, Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, January 20, 2014
Dear Karen S

Thank you for stopping over again and taking your time to share your experience with us. I am delighted to read that you had a great stay and most importantly thank you for your lovely comments regarding cleanliness of the room, tasty food and happy and helpful staff. Its an absolute pleasure to hear from the returning guest and your feedback is truly appreciated. We wish your daughter speedy recovery and hope to see you back in spring!

Yours sincerely
DaivaB
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 12, 2014

The hotel is convenient and clean, but our stay and opinion was, in the end, completely spoiled by poor service and an uninterested duty manager. For breakfast, We had pre-requested (when booking online about 5 days prior) wheat free bread or rolls for my wife, which we always get in other Holiday Inn Expresses (as recently as November, in Bristol, for instance). My wife has a high intolerance for wheat, and gets very ill if eating anything wheat-based.Even the cereals for breakfast are unavailable, as they are now unboxed and you can no longer guarantee that the non-wheat cereals (cornflakes; rice pops etc) are uncontaminated via spoons. Also, sausages are likely to have a wheat filler, and obviously toast and croissants are out of bounds. This leaves fruit and yogurt. At breakfast no-one was round to ask for the whet-free items, so I enquired with reception staff. They knew nothing - it was clear they had not read the online request made and in fact claimed that online requests are only read on the day of check-in! A member of staff disappeared to ask 'someone else' and came back with the response that wheat free bread is not a 'brand standard' - a classic 'management speak' hogwash response - so is it a brand-standard that Holiday don't cater for special diets?? It is clearly not true either, as every other Holiday Inn Express we have stayed in (including France) has provided it free of charge, even if it is obviously bought in a local supermarket.
No attempt was made to go and get any; no apology was offered; and no gesture of good will was attempted. And I am a Reward Club member!
An uncaring, uninterested approach and most certainly not in keeping with rudimentary customer service.

Room Tip: We stayed in a room facing the car park & restaurants across it, and away from the M5 motorway...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire W, General Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, January 15, 2014
Thank you for taking the time to write a review about our hotel, I am terribly sorry to learn of your disappointment and very much regret the team were not more accommodating in rectifying the issues you have described.

Your feedback is very valuable to us and I am certainly sharing it with our team, our free breakfast is popular and we are always looking at ways to improve our service and offerings.

We do hope this experience has not deterred you from coming to stay with us again should your travels bring you to Droitwich again.

Thank you again for your willingness to spare some of your time to share your experience with us; your comments is genuinely appreciated.

Kind regards
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midlands
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 6, 2014 via mobile

Clean and basic room, soft and firm pillows to choose from- so long as two of you don't choose the same one!
Curry house, McDonald's and a couple of pubs right on the door step.
Help yourself breakfast was fine except when they ran out of egg and the toast went cold waiting for more. No dairy milk alternative (for anyone else with an intolerance) therefore black tea and no cereal or eggs on the menu as the only eggs (when available were scrambled with milk).
Surprisingly no sound from the motorway.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bootsnbangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaivaB_13, Manager at Holiday Inn Express Droitwich M5, Jct 5, responded to this review, January 9, 2014
Dear bootsnbangles,

Thank you for staying at the Holiday Inn Express Droitwich M5 J5 and taking your time to share your experience. I would like to apologize for keeping you waiting while we restocked hot items this is not our usually high standard breakfast service and I'm sincerely sorry for this. We do offer variety of choice for breakfast starting from freshly baked croissants, muffins to cereals, fruit segment and yoghurt...to sausages and beans - I believe there is something for everyone to have a good start to the day!
Thank you for your comments again and I hope you will see an improvement on your next visit soon.

Yours sincerely
Daiva B
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Droitwich M5, Jct 5

Property: Holiday Inn Express Droitwich M5, Jct 5
Address: Droitwich M5, Jct 5 Worcester Road, Wychbold WR9 7PE, England
Phone Number:
Location: United Kingdom > England > Worcestershire > Wychbold
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Wychbold
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Droitwich M5, Jct 5 3*
Number of rooms: 94
Official Description (provided by the hotel):
The modern Holiday Inn Express Droitwich offers a comfortable night's sleep in the West Midlands. You'll be welcomed by our friendly team in our comfortable Reception area and Great Room, where you can take advantage of free WiFi, an inclusive breakfast and order yourself a drink and a pizza from the licensed bar. Our comfy and convenient guestrooms feature free Wi-Fi, a 32-inch flatscreen TV and air conditioning. Family rooms sleep up to 2 adults and 2 children under 12 and kids stay free when sharing a room with parents. Our Droitwich hotel is located just off the M5 motorway, 6 miles from Worcester and 35 minutes' drive from central Birmingham. Holiday Inn Express Droitwich M5, Jct.5 is handy for the M40 and M42 with easy access to Birmingham, Worcester and local businesses. Our hotel is just 25 minutes' drive from Birmingham Airpor and we have plenty of on-site parking available. It's a 6-mile drive on the M5 to Worcester, where you'll find Warndon Business Park. Holiday Inn Express Droitwich is only 7.5 miles away from the Sixways Stadium, home to Worcester Warriors rugby club, and within 15 minutes of weddings and functions at Grafton Manor, Manor Hill House, Red house barn and Curradine Barns. ... more   less 
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Also Known As:
Holiday Inn Express Droitwich Hotel Droitwich
Holiday Inn Droitwich

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