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“Couples Retreat at Wirrina - we will be back definitely”

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Wirrina Hotel & Golf Resort
Reviewed June 29, 2014

My partner and I last weekend stayed at the newly renovated Wirrina Resort.
May I say we had an absolutely fabulous time, rooms were great, service was exquisite and the staff were very polite, friendly and helpful.
They are indeed a great asset to Wirrina with their excellent PR skills. I worked in Public Relations for many years and know that politeness, friendliness, helpfulness are a must in the industry.
The food was delicious, (only one comment I would like to make here, on the Saturday night, we did unfortunately have to wait over an hour for our food, which did dampen it a bit), but as I said when the food came it was well worth it.

Room Tip: We had a deluxe resort room facing the pool, which was lovely.
  • Stayed: June 2014, traveled as a couple
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Thank Margaret D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded July 5, 2014

Dear valued Guest,

We are glad to hear that you had a fabulous stay in our newly refurbished room, enjoyed the service offered by our efficient and friendly staff.
We appreciate your feedback and your praise about our staff and have also briefed our Chef to be more prompt and assure you that on your next visit you will find everything to your delight.
looking forward to your continued patronage.

With best regards,

Rajesh Kashyap

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (305)
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187 - 193 of 305 reviews

Reviewed June 28, 2014

Meals took a long time and when arrived were below average. Steak was grissly and the vegetables were nearly floating in the side dish. Garlic prawns where just ok more like an entree serve. Back to the room and time for a cup of tea with long life milk that was off. No face washers in the room. I don't think we will bother again.

Stayed: June 2014, traveled as a couple
Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded July 5, 2014

dear Valued Guest,

We thank you for providing your feedback. Any feedback that we receive helps us in bringing improvement.
We Have taken already taken corrective action and have appointed an experienced chef to improve the Quality and presentation of food served.
We apologize that your experience was not to your expectation and assure you that on your next visit you will be find the service standards to your delight.
Looking forward to welcoming you back soon.

thanking you,

with best regards,

Rajesh kashyap

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

I would like to Thank Sahil and his staff on a great weekend away at Wirrina Resort, the staff were very polite,friendly and so helpful.

Sahil had taken the time out with us and showed us around as we are both in the Hospitality industry, I was overwhelmed with his hospitality to us and for taking time out to show us around.

I recommend thoroughly to all patrons, who are thinking about Staying at Wirrina Resort, its well worth the trip, it has great staff, rooms very clean as they have spent money renovating the rooms, the gardens and surrounding grounds look spectacular !!

I recommend maybe the only thing is when providing Dinner, to have a Variety of Salad and Veg Bar so patrons can help themselves.

Thanks Sahil and Staff

Regards
Mark@ Kathy

  • Stayed: June 2014, traveled as a couple
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1  Thank fishin765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded June 28, 2014

Dear Valued Guest,

We thank you for your praise for Sahil and team members at Wirrina Resort.
We appreciate your great review and your valuable time taken in providing your excellent feedback.
Our property is certainly unique and we take immense pleasure in being able to provide our best service to all our guests.
We hope to see you back in the future and thank you for your support.

With best regards,

Rajesh kashyap
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014 via mobile

Visited the resort on a scoopon the point of which I thought was to get people to visit and have a great experience to get people to come back and recommend to others our first room had a maintenance issue and were told we were being moved to a "deluxe" room which would have been great but the replacement was decorated and fitted out exactly the same as the first except with a much smaller bed ! When we asked for another room with same size bed as the first the reception staff were not happy to say the least but we were moved. Our experience with staff in golf shop was amazing as I didn't feel well enough to play golf my husband asked if he could return in a week or so with friends to use his voucher the man in the shop seemed amazed by this simple and in our opinion not unreasonable request he refused and was rude and abusive to the extent that he was still shouting when we exited the shop - so much for returning again with friends who would have spent more money at a resort which holds so much potential but badly in need of more custom!!!!!

Stayed: June 2014, traveled as a couple
Thank Pam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded June 23, 2014

Dear Valued Guest,

We Thank you very much for your review and appreciate your feedback. As a matter of fact any feedback that we receive allows us to bring in improvement enabling us to provide better service.

We take our Guest's views very seriously. At the outset, we apologize for not meeting your expectations. I have personally investigated the matter and have taken corrective action.

With regard to Golf Coupon, we were told that you wanted to use the voucher for a game of golf issued with the Scoopon registration on another day or so which is not part of scoopon deal. The rules provide that the golf voucher should be utilized as a resident (occupying the room) and not stand alone without booking the room. It was this rule of the Scoopon deal that the Golf manager could not allow the game to be played a week or so later.

We are very sorry for any conduct on his part that caused inconvenience and upsetting experience to you as you perceived that your demand was not unreasonable. Thank you for your view. we have bought into your view on this matter and have changed our rules which would now allow anyone who is not able to utilize the game voucher at the time of their stay ( as resident ) will be able to utilize the golf voucher on his/her next visit as a resident not on scoopon deal. You have indeed helped us to elevate our levels of guest-friendly approach.

Please be assured that we look forward to having you back with us soon so that you check out as a happy member of our family for future returns to Wirrina. Our guests are our life and soul.

I am personally available to be contacted on (M) 0424754921 for any other assistance. We
welcome you to our property again with a promise of delight. Have great times ahead.

With best regards,

Rajesh kashyap
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

The Wirrina Cove resort has improved out of sight. Our two day stay couldn't have been better. The facilities are superb, the golf course in great shape and the staff are so obliging. Nothing was too much trouble to make our stay one to remember

Room Tip: Rooms on top floor were fine
  • Stayed: June 2014, traveled as a couple
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1  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded June 20, 2014

Dear valued Guest,

we thank you for having stayed with us and having taken your valuable time to provide your feedback.
We are glad to hear that you had a memorable stay, enjoyed the facilities that we offer here at our Golf course resort and the services provided by our efficient and friendly staff.
We look forward to your continued patronage.

With best regards,

Rajesh Kashyap

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

My company held a morning seminar at the Wirrina Hotel and Golf Resort and overall our experience was fantastic. The staff were very accommodating and assisted us with any request that we had.

My colleague and I arrived the day before to a room that was organised and set for the next day including all technology (e.g. projector, screen and audio). The catering during the event was fabulous also.

Accommodation was clean with comfortable bed and adequate facilities. The customer service within the restaurant was great too.

Wirrina Hotel and Golf resort is in a picturesque location with beautiful rolling hills surrounding the resort and much wildlife.

  • Stayed: June 2014, traveled on business
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Thank Dayna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded June 20, 2014

Dear Valued Guest,

We thank you for sharing your feedback and delighted to hear that you enjoyed all the facilities that we offer here at Wirrina, a large conference center to seat approx. 500 people, a perfect wedding venue and a scenic golf course spread over 175 acres of land.
We do pride on our friendly and efficient staff.
We have very recently refurbished all the rooms giving a modern look, a new carpet in Restaurant, new menu and dedicated area for children's activities.
we look forward to your continuous patronage and hope to see you soon.

With best regards,

Rajesh Kashyap

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Thank you so much to all of the staff at Wirrina Cove Resort for looking after us so well and making our weekend one to rremember. The renovations to the rooms look beautiful and has made them feel fresh and more than comfortable. The meal we had in the restaurant was first class and the service was outstanding.
A huge thank you to the management and staff for giving us a very enjoyable weekend away.
I would definitely recommend Wirrina Cove Resort to anyone looking for a relaxing weekend or a round of golf and a night away.
Kathy

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kama008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at Wirrina Hotel & Golf Resort, responded to this reviewResponded June 28, 2014

Dear Valued Guest,

We thank you so much for your great reviews and glad to hear that you had a memorable stay in our newly refurbed rooms , enjoyed the food prepared by our experienced chef in Heysense restaurant and efficient service provided by our friendly staff.
We thank you for appreciation for our management and staff. All our team members actively read Trip advisor and Guest feedback and appreciate your valuable time taken to write good things about what we offer here at our Resort.
Feedback in any form is a great driver in ensuring we as a property can keep striving to the high standards we have.
Looking forward to your continued patronage in future.

With best regards,

Rajesh Kashyap
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wirrina Hotel & Golf Resort

Address: Paradise Drive, Wirrina Cove, South Australia 5204, Australia
Phone Number:
Location: Australia > South Australia > Wirrina Cove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Wirrina Cove
Price Range: $84 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wirrina Hotel & Golf Resort 4*
Number of rooms: 145
Official Description (provided by the hotel):
Spread over 1200 acres of stunning South Australian landscape and just 75 minutes South of Adelaide on the picturesque Fleurieu Peninsula, you’ll find Wirrina Resort and Conference Centre. The Resort presents an enticing mix of casual and fine dining, wildlife, water, golf, accommodation and event facilities, all combining to create a special and memorable holiday getaway, conference or function experience. Wirrina Cove boasts 5km of waterfront coastline and is only a hop, skip and a jump away from the unspoilt Kangaroo Island. It is the ideal base from which to explore the beautiful Fleurieu Peninsula and its attractions. Immerse yourself in the unique nature of South Australia with its rugged cliffs, beaches, stunning coastal seascapes and sheltered coves, whilst enjoying dramatic sunsets in an idyllic climate. ... more   less 
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