I travel quite a bit for work and was using hyatt points for a majority my 2 week stay in Michigan. We started off by staying a week at the Hampton Inn on Loop Drive in Commerce. I will review that also but we wished we would have stayed at the Hampton. It is about a 10 minute drive from this hotel but I would highly recommend (and I'm not a huge fan of Hamptons overall for it's totally unbiased). I had 9 days worth of Hyatt Points to use so we spend our second half of the trip at the Hyatt Livonia as it was closer to our family in Ann Arbor.
We were very surprised/dissapointed by many things in this hotel. It is not a hyatt caliber hotel. If I would have paid for this room, I would have checked out immeditely upon check in and went back to the Hampton. I would not have spend the money for this hotel. It was the quality of a motel 6. The hotel is in disarray, you can tell that there is a lack of interest in maintaining and up keep from the top down. The hotel was dirty, the staff only vacuumed our room once during the 8 days we were there and we had to request it. We didn't hear them vaccuuming any other rooms either not even where guests checked out (only the hallway every few days). We needed to formally request for sheets to be changed even though we placed the card on the bed. Even then, we could only get them to change them once. Housekeeping works until after 6 pm everyday and we didn't want them in the room without us there. It really didn't matter though, since they seemed very aware of when we left and arrived to our room, it made me a little uncomfortable. We saw the housekeeping staff a lot but it was only because their break room was right next to our room. they were very dilligent in getting food from the gallery, smoking, and talking amongst themselves but not very dilligent in....well....cleaning. Some leaves had blown into the hallway, right outside of their breakroom, and remained there for 4 days.
No one here seems to be aware of how a hotel should run, or of Hyatts own policies. Many of the staff can't answer simple questions like where is the printer. You get answers like, "I'm new" or "i'm not sure". And not with a follow up, "let me find out for you".
The pool is dirty, cloudy, and cold. My kids, who normally live in the pool, only visited the pool once and lasted 5 minutes.
the breakfast was very lackluster and 90 percent of the dished were notably dirty. I mean, old food caked on them. You have to go through litterally 9 bowls to find 1 clean one. If this is what we can see, I would hate to think about the things that we didn't see. Many quests were commenting but no one seemed to care at this Hyatt. The breakfast was burnt.
There was old food, from another guest, under our fold out bed. the floors in the elevator are cracked and broken. This hotel looks very run down and it is obvious that no one takes any pride in. I felt like they do the absolute minimum that they can get away with so that they make the max dollar off each guest. Of course, we know that this is usually the case in business, but it is very obvious here. This experience has made me reconsider using hyatt for all my business travel. I wouldn't want another vacation experience like this for my family so I think I better reconsider which loyalty plan/chain I use so that when it's time to benefit, I actually want to use it.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Hyatt Place Detroit/Livonia. ... more less
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- Also Known As:
- Hyatt Place Detroit/Livonia Hotel Livonia
- Hyatt Place Livonia
- Hyatt Place Detroit Livonia
- Hyatt Livonia
- Livonia Hyatt