Two of us were in the Detroit for business and stayed at the Crossland, Livonia for two nights. Checking in was painful. Thank goodness we were the only ones checking in at the time. Even though we had reservations the process took about 15 minutes. I was assigned a room close to the office my compatriot was assigned a room on the second floor and came down at once informing the office staff that the room was not ready and had not been cleaned from the previous guest. After some consultation he was assigned another room that was ready. The downside of this room is that the phone never worked for the two days we were there. This made it impossible to communicate with each other regarding plans. On the positive side; when I got home I found that I had left my special alarm clock in the room. I called the next day and asked if it had been turned in by housekeeping. Yes it had. I asked if they could send it to me at my expense and the manager said they would.
- Official Description (provided by the hotel):
- Find affordable, home-like accommodations at Crossland Detroit - Livonia. Our hotel has everything you need for an extended stay in Livonia, from on-site laundry facilities to free hotel-wide Wi-Fi. We're also pet friendly* because we know that no trip is complete without every member of the family, including the furry ones. *$15 pet deposit fee required. One pet per room. No pets over 35 lbs. permitted. ... more less
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