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“What a pleasant stay”

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Residence Inn Detroit Livonia
Ranked #10 of 15 Hotels in Livonia
Lakeland, FL
Level 5 Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“What a pleasant stay”
Reviewed May 2, 2013

I must agree with all the other reviews--the staff is the difference. They are just terrific. I had begun to think customer service did not exist any more, but this place has the magic touch. The only problem was the person on the kitchen on Sunday morning--not bad, just not warm and friendly like the rest and they sure have a problem OVER cooking the sausage. But hey, the rest of the stay was just first class all the way.

Room Tip: There is room for a king bed in the handicap room and they should have one--handicap need more room...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank rosestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, May 7, 2013
We are so pleased you had a pleasant stay. We appreciate any time a guest goes out of their way to let other travelers know when they had a positive experience. We have addresses the issue of overcooking the sausage and will work to not cook them as long so that we can improve our breakfast. Thank you again for your feedback and we hope to see you back the next time you are in the Livonia area!

Regards,
Matt Bennett
General Manager
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73 reviews from our community

Traveler rating
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    10
    5
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Kalamazoo, Michigan
Level 4 Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 9, 2013

Staff welcomed me and did a great job in every aspect of the stay. During social hour and breakfast, front desk staff were around making sure all was OK. I thought they did a fabulous job. The room was as expected but the staff made the difference and were deserving of the 5 star rating.

  • Stayed February 2013, traveled on business
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Helpful?
Thank LindaRut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, March 5, 2013
Linda, thank you very much for taking the time to recognize our staff at the Residence Inn Livonia during you recent visit. We take great pride in the service that we provide and are very appreciative when someone takes the time to acknowledge their efforts.

Thank you again for your feedback and we hope to see you back the next time you are in the Livonia area.

Regards,
Matt Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Muskegon, Michigan
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2013

I can't say enough wonderful things about the staff at this Residence Inn!! They all treat you like family especially if you have to stay for an extended period of time. They greet you by name always ask how you are doing and go out of their way to make your stay enjoyable. If you need anything, ask and you will receive it. If you need something fixed just let them know and it will be done right away.
I love the rooms and the decor. They are always clean and inviting. The food for breakfast is always well prepared and a nice variety. The light suppers are very good and if you need anything to go, it can be arranged quickly. Tables are always cleaned quickly and food items are well stocked so you don't have to wait.
They take pets which is a blessing for us as we have 2 Scotties and the oldest one gets excited and bounces up and down in the back seat when we take the exit for the hotel.

  • Stayed December 2012, traveled on business
    • Value
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Helpful?
Thank Tami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, January 15, 2013
Thank you Tami for taking the time to share your experinences while staying with us at the Residence Inn Livonia. All of the things that you mentioned such as being clean, friendly and going out of our way to make you feel at home are the core valuse of the Residence Inn brand. It gives me great joy to know that we have made you feel welcome and that you time away from home doesn't make you feel so far away.

Thank you again and we look forward to seeing you the next time you are in the Livonia area!

Regards,

Matt Bennett
General Manager
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Orlando, Florida
1 review
Reviewed December 24, 2012

I like the spacious suites at Residence Inn and this one did not disappoint. The hotel is conveniently located near wonderful restaurants, nice supermarkets, and service providers.

The friendly, caring staff at this location is truly exceptional! The breakfast attendant was friendly and accommodating. The Housekeeping staff was attentive and conscientious. Hope, evening reception attendant, was bubbly and efficient. Justin, the assistant General Manager, was a tremendous help when an important legal matter came up. He generously allowed me to use his office and equipment to handle matters and he effortlessly answered my questions about overnight delivery options. He saved me hours of hassle and delay by this simple act of kindness and Even though he had his own work to do. Even maintenance staff I passed in the hallways and on the grounds greeted me every day and asked if everything was alright. I can't remember the last time I met such a consistently excellent staff.

I am amazed at the hiring genius of Residence Inn - Livonia!!

  • Stayed December 2012, traveled with family
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Helpful?
Thank Becky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, January 2, 2013
Thank you Becky for taking the time to write about your experience here at the Residence Inn Livonia! As the person that does the hiring and training it fills me with joy to hear about how blown away you were by the service that our staff provided. Thank you again and we hope to see you the next time you are in the area.

Regards,
Matt Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Setubal, Portugal
Level 5 Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 12, 2012 via mobile

The room its ok altought a bit old in some aspects but its nice if you stay for long periods of time.
The breakfast its a bit poor and the lack of continental breakfast was a bit frustrating.
It could be much better bit its ok. The proximity to the shopping its cool if you are a foreigner

Stayed November 2012, traveled on business
Helpful?
Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, January 2, 2013
Thank you Pedro for taking the time to write about your experience here at the Residence Inn Livonia. I'm very sorry to hear that you were a bit dissapointed with the complimentary breakfast buffet. Though it has a wide variety it is quite may not have all of the items that our guests from different countries are accustomed to. As you may have noticed we also have Japanese Breakfast items do to the high volume of Asian travelers. I would really like the chance to speak to you the next time you are in the area so that I can get a better understanding of what we might be able to add to the buffet to have a more European or Brazilian options.

Thank you again and I hope to see you again the next time you are in the Livonia area.

Regards,
Matt Bennett
General Manager
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Shelby Township, Michigan
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed December 11, 2012

We have hosted a weekend-long hockey event in the Metro Detroit area for 8 years, and for the past two, our group has stayed at the Residence Inn Detroit Livonia.

The rooms completely fit our needs (space for hockey bags, full-size refrigerators, oven, cooking utensils) as well - they are huge!

Since we are a group, we deal directly with the hotel, and dealing with Sarah has been an absolute pleasure! The staff is excellent - they have always been courteous and friendly, and remembered us from the previous year, which made us feel even more welcome.

We're already looking forward to returning next year!

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank JR B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, January 2, 2013
Thank you JR for taking the time to share your experience with Tripadvisor. I am so glad to hear that all went well with your stay early in December. Sarah does a great job making sure that groups and teams have a positive experience. As an extended stay hotel winter months work great with teams because our occupancy is a bit lower and we have a better chance of getting the rooms close to eachother. During our peak months (May through October) with a high occupancy of guests that stay for weeks or months at a time putting larger groups together is more difficult.

Hopefully you and your team choose the Residence Inn Livonia should you have another tournament in 2013.

Thanks again,

Matt Bennett
General Manager
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Northville, Michigan, United States
1 review
Reviewed November 29, 2012

Our family has been here for a few months. From the first day, we have had a great experience. Matt, Justin, Steve, Hope, Jessica, other front desk staff, dining staff, housekeepping and maintenance staff members, have always treated our family with respect and kindness. It's always great to see people bring their A game every day. They all give good service and they enjoy taking care of people. You just want to do or say something, to make their day brighter too. I enjoy talking and laughing with the staff. Each staff member brings something different to the table. Ms.Hope really is special. There is no one like her. She takes care of everyone, but she makes you feel special too. I really appreicate all of them!!

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Terri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt B, General Manager at Residence Inn Detroit Livonia, responded to this review, December 10, 2012
Thank you Terri for taking the time to share your experiences on Trip Advisor! We greatly appreciate the feedback and knowing that what we do every day makes a positive impact on our guests is a wonderful feeling. We at Residence inn pride our selves on making all of our guests feel at home and really enjoy the opportunity to get to know our regulars as well as long term travelers on a more personal level. We believe that it makes being away from home a bit more enjoyable when you have friendly faces that know you as a person but still treat you like our guest.

Thank you again for your feedback.

Regards,
Matt Bennett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Detroit Livonia

Property: Residence Inn Detroit Livonia
Address: 17250 Fox Dr, Livonia, MI 48152-3961
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Livonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Detroit Livonia 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Residence Inn Livonia
Livonia Residence Inn

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