Booked this from the airport as got stuck at DTW due to bad weather. All airport hotels sold off.
When I landed, got to know the system showed room availability and sent me a confirmation though actually there were none available. Not a good thing to know at 11 pm!
Check in staff and the manager conferred on phone and offered me a room with ineffective Air Conditioning that was available. They waived off all room charges, took a fan to the room, and gave me free access to the Market Place. They added some bonus points to my Marriott Rewards account too!
In the morning, before I could get hold of my cab, the manager even offered to drive me to the Airport. Though I did get my cab later and did not take up the manager on his offer to drive me to the Airport, the staff at this Hotel overall went all out to recover from a situation due to a system error with the reservation, and I did feel they tried hard to do the best they really could in the situation.More
- Free Wifi
- Free Parking