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“Don't stay here. Worst excuse for a hotel”

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BEST WESTERN Hospitality Hotel
Ranked #3 of 15 Hotels in Livonia
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't stay here. Worst excuse for a hotel”
Reviewed August 19, 2013 via mobile

Parents and family stayed there for 3 nights (not sure why) but upon arrival, told it was under renovation. First time they were told this. $71 a night gets you a dirty floor w/o baseboards, dust all over the room, broken lamp, water leak somewhere on the 2nd floor that they couldn't find (solution was give them more towels to clean up the mess). The best they could do was give them 50% off ONE night. Are you kidding me? Last time we will ever stay here or another Best Western.

Stayed August 2013, traveled with family
Helpful?
1 Thank Cary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

I should have known when rooms were available during the AAU Junior Olympics that something was amiss. Hotel renovations were underway yet the website made no mention. The recent no smoking policy is great but smell still there. One of our rooms had not been cleaned although we arrived in the evening. We checked out the very next day.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
1 Thank Cappy1913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champlin, Minnesota
Level 5 Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 12, 2013

So there are nicer places to stay near here, but not at this price. It is being renovated (August, 2013), but it is clean, safe, quiet, comfortable and well located. Easy to find off 6 mile and I-275. Court yard room is a good idea to ensure quiet. Good, if not generous breakfast. comfortable beds, smallish rooms but quite functional with refrigerators; all we wanted in our 2 day stay to see relatives. Very nice staff

Room Tip: Red Robin right next door is a pretty good place for modestly priced American food and beer, wine in...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2013

The hotel was under going renovation. Had I known we would experience dingy lobbies, halls and bumpy carpets, I might have chosen to stay else where. It took three attempts and different workers to get a room lamp. The carpeting was so bad it was difficult to roll suitcases.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 714Mary155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 5, 2013

This hotel was clean, but the they were in the middle of doing some renovations and changing things over to SMOKE FREE. Unfortunately, it was not very smoke on the end my room was located and as a result my son and I woke up very ill and suffering with allergies. When I complained to the front the desk, they offered to move my room.
The toilet ran very loudly OFF AND ON throughout our stay,
Because there was such a LARGE group staying there, the hotel ran out of extra towels and bed linen. When expecting large large groups, please be prepared to accomodate the extras.
Most of the hotel staff was friendly and courteous, esp the housekeeping staff. In the beginning, Marissa had a bit of an attitude and her answer to everything was "NO" but things got better with her as my week progressed.
Complimentary breakfast was ok. Nothing to write home about, but my kids loved the waffles. I enjoyed have coffee and tea.
Swimming pool was a plus! BUT NO LAUNDRY ROOM!
Location was nice. Right off freeway and close to food and shopping.

Room Tip: Ask for a room that freshly renovated if you are allergic to smoke.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrison, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

Great Family running this location - very caring and accommodating. I look forward to staying again after the interior improvements are done. The new wallpaper really brightens the place and I'm looking forward to the new carpet. My wife really enjoyed the outdoor pool and the beautiful flowers.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington
2 reviews
Reviewed August 5, 2013

The hotel was obviously in the middle of redoing rooms, and floors. I would imagine that tje place will rank among the best in its class when this is all done. A ggod location for college or flight related needs. Its also next to Red Robin and across the stree from a mall.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Willis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hospitality Hotel

Property: BEST WESTERN Hospitality Hotel
Address: 16999 South Laurel Park Drive, Livonia, MI 48154-1121 (Formerly BEST WESTERN Laurel Park Suites)
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Livonia
#1 Best Value Hotel in Livonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel 2.5*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Best Western, Priceline, Travelocity, Expedia, Hotwire, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your BEST WESTERN Hospitality Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Laurel Park Hotel Livonia
Livonia Best Western
Best Western Livonia

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