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“Renovations not foretold.”
Review of Hospitality Hotel

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Hospitality Hotel
Ranked #3 of 15 Hotels in Livonia
Certificate of Excellence
Tulsa
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Renovations not foretold.”
Reviewed August 12, 2013

The hotel was under going renovation. Had I known we would experience dingy lobbies, halls and bumpy carpets, I might have chosen to stay else where. It took three attempts and different workers to get a room lamp. The carpeting was so bad it was difficult to roll suitcases.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 714Mary155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
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    87
    47
    23
    36
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109
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
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English first
Minneapolis, Minnesota
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 5, 2013

This hotel was clean, but the they were in the middle of doing some renovations and changing things over to SMOKE FREE. Unfortunately, it was not very smoke on the end my room was located and as a result my son and I woke up very ill and suffering with allergies. When I complained to the front the desk, they offered to move my room.
The toilet ran very loudly OFF AND ON throughout our stay,
Because there was such a LARGE group staying there, the hotel ran out of extra towels and bed linen. When expecting large large groups, please be prepared to accomodate the extras.
Most of the hotel staff was friendly and courteous, esp the housekeeping staff. In the beginning, Marissa had a bit of an attitude and her answer to everything was "NO" but things got better with her as my week progressed.
Complimentary breakfast was ok. Nothing to write home about, but my kids loved the waffles. I enjoyed have coffee and tea.
Swimming pool was a plus! BUT NO LAUNDRY ROOM!
Location was nice. Right off freeway and close to food and shopping.

Room Tip: Ask for a room that freshly renovated if you are allergic to smoke.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrison, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

Great Family running this location - very caring and accommodating. I look forward to staying again after the interior improvements are done. The new wallpaper really brightens the place and I'm looking forward to the new carpet. My wife really enjoyed the outdoor pool and the beautiful flowers.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington
2 reviews
Reviewed August 5, 2013

The hotel was obviously in the middle of redoing rooms, and floors. I would imagine that tje place will rank among the best in its class when this is all done. A ggod location for college or flight related needs. Its also next to Red Robin and across the stree from a mall.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Willis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howell
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed August 3, 2013

This hotel was reasonably priced. Room was clean and comfortable. I thought the front desk employees were very friendly and offered great service. Morning breakfast selection was awesome. I would stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Denise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, United States
1 review
Reviewed July 18, 2013

The staff was very friendly, courteous and helpful. The only downside is that the hotel is currently being renovated. Once the renovation is complete, it will be an excellent hotel. It is conveniently located near restaurants and shopping centers, and easily accessible to the highway.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ronald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiken, South Carolina
Level 5 Contributor
69 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 16, 2013

Although the initial clerk recognized me as a rewards member and gave me an upgrade without asking, that's where the positive stopped. The ventilator fan would not stop and they never even acknowledged my request. Further, the night auditor went in to my bank account at 4:22 am and drained it dry. At first the clerk I talked to denied it since the auditor input it to my bank as Best Western Laurel Park ATM withdrawl and she said their ATM was broken and in for repair and tersely insisted it was my bank error. I have TD Bank which has 24/7 human service. I called them and they said although it was input with that title it was not an ATM transaction but something the hotel input directly using that explanation. I had the bank on the line and the hotel finally had to admit their clerk did it. I tried to file a police report but the hotel clerk talked the police out of it assuring them they would get it taken care of and they didn't want it to go against their employee. Their other employee reversed all the charges and then input debit charges again for the cost of the room. This doubled the problem since debit show up immediately and credits take four business days. Note: none of this was printed out on the hotel bill for my stay. I only found out about it because I monitor my bank account. The hotel is clean and safe but customer service is almost nonexistent. Another customer who was Asian checking out at the same time I did requested a feedback form because she requested a nonsmoking room and her room stank. She was told they did not have such a form and had no idea who she could talk to. I gave her BW Customer Service info and phone number. Be cautious if you stay here! I am back from my trip and it is still not resolved although BW customer Service is working on it.

Room Tip: Rooms on the first floor have the sprinkler system pounding on your window at 5:40 am. Rooms with a...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Douglas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hospitality Hotel

Property: Hospitality Hotel
Address: 16999 South Laurel Park Drive, 6 Mile and I-275/96, Livonia, MI 48154-1121 (Formerly BEST WESTERN Laurel Park Suites)
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Livonia
#1 Business Hotel in Livonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hospitality Hotel 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Best Western Hospitality Hotel! If you want to be near Ann Arbor and near downtown Detroit, our Livonia hotel is conveniently located to give guests easy access to the top destinations in the region. Our Livonia hotel is in a great location close to key businesses, hospitals, the airport, colleges and the highway. With a courtyard and pool, relaxation and comfort comes first here. We're close to a variety of dining options and restaurants, and our helpful staff can provide recommendations. However, breakfast is on us. When you're traveling to Michigan and looking for a great deal, our Livonia hotel delivers. We combine a fantastic value with a great location, spacious rooms and knowledgeable, friendly staff members. From business to leisure, guests feel right at home with us. Enjoy your accommodations at the Best Western Hospitality Hotel and book today! ... more   less 
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Also Known As:
Best Western Laurel Park Hotel Livonia
Livonia Best Western
Best Western Livonia

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