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“Best Hotel Experience In a Long Time!!”
Review of Hospitality Hotel

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Hospitality Hotel
Ranked #3 of 15 Hotels in Livonia
Certificate of Excellence
Reviewed June 22, 2013

I'll start off by saying I was having a very bad day. I got into a car accident on the interstate not too far away from the hotel. I called in to see if the Best Western had rooms available for a decent price. The reservations manager told me a few options that I could have chosen from. I told him I would be there in about 15 minutes for a chance to see the rooms myself.

The hotel was in a great location. (Right off of I-275) and it had many restaurants and the Laurel Park mall across the street not mentioning the AMC Livonia theater down the road.

Upon entrance the hotel looked pretty decent from the outdoors. Very well maintained landscaping, parking lot, ect. The lobby looked as if it was recently renovated and the front desk clerk, Previn was very helpful. He gave me a tour of two rooms. One of which had two queen beds, and the other with a king bed and huge hot tub. The pricing didn't range too much (only $20 more for the king suite) so I decided on the king. Previn was very professional and also asked about my well being. (I had just got into a car accident.)

The hallway was undergoing some renovations, but there wasn't anything to complain about. (There was no debris or anything).

The hotel room was quiet, offered me a microwave, refrigerator, and even my own miniature coffee machine! It also had a pretty big plasma screen TV with HBO available.

The bed was very comfortable, and I slept nice. The hotel room was very clean.

Before leaving the next morning, I enjoyed a nice stay at the pool outside. I also enjoyed a surprisingly amazing breakfast. It was a buffet free of charge and had almost anything you could ask for. It had a waffle maker, eggs, sausages, muffins, rolls, bagels, cereal and some other things.

I highly recommend this hotel to anyone in the area. The staff is friendly and caring, the hotel is clean and well maintained and offered much more than what you pay for! A+ in every category.

Room Tip: You have to try the King Bed and Hot Tub Suite if you go here!
  • Stayed: May 2013, traveled solo
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    • Location
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Thank Travis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 - 355 of 416 reviews

Reviewed June 22, 2013

This was a great stay, when I first walked in the front desk gentlemen Pierre was very nice and helpful, The room was very nice and breakfeast was delicious, Also the houskeeping's cleaning was fantastic not a spot of dirtyness on the floor, I really enjoyed my stay and would stay here again 100 percent.

This hotel is a highly recommended hotel on my part it was the best.

Room Tip: High floors but overall the hotel was fantastic
  • Stayed: June 2013, traveled with family
    • Value
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Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013


Thank you very much for your interest in getting to know my opinion about my stay at the Best Western Livonia, Detroit for almost 15 days. I had good experience ... is located in a nice area of town ... and the Hotel I found 'what you need' during my stay. I realized that the hotel was in remodeling .. and though that I could get a rate represent economic ... much bother keeping around neglected during remodeling works. No matter remodeling works ... I think the trash ... disposable cups ... etc around the pool ... can be collected. At no time grooming works can be suspended in the green areas ... outdoor furniture should be kept in order. This is not going to cause any additional cost to the hotel ... but customers will always have a picture pleasant to look at any time of your stay.




Thank you very much for your interest in getting to know my opinion about my stay at the Best Western Livonia, Detroit for almost 15 days. I had good experience ... is located in a nice area of town ... and the Hotel I found 'what you need' during my stay. I realized that the hotel was in remodeling .. and though that I could get a rate represent economic ... much bother keeping around neglected during remodeling works. No matter remodeling works ... I think the trash ... disposable cups ... etc around the pool ... can be collected. At no time grooming works can be suspended in the green areas ... outdoor furniture should be kept in order. This is not going to cause any additional cost to the hotel ... but customers will always have a picture pleasant to look at any time of your stay.



Thank you very much for your interest in getting to know my opinion about my stay at the Best Western Livonia, Detroit for almost 15 days. I had good experience ... is located in a nice area of town ... and the Hotel I found 'what you need' during my stay. I realized that the hotel was in remodeling .. and though that I could get a rate represent economic ... much bother keeping around neglected during remodeling works. No matter remodeling works ... I think the trash ... disposable cups ... etc around the pool ... can be collected. At no time grooming works can be suspended in the green areas ... outdoor furniture should be kept in order. This is not going to cause any additional cost to the hotel ... but customers will always have a picture pleasant to look at any time of your stay.





  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Betty926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

  • Stayed: April 2013, traveled on business
    • Service
Review collected in partnership with Best Western
2  Thank James C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
irene35, Front Office Manager at Hospitality Hotel, responded to this reviewResponded May 2, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 24, 2013

i was a bit disappointed because im a rewards member and couldnt get an upgrade. when i got to my room and opened the door the smell of old smoke prematted the room and carpet was old and worn out. I still had a good time but wouldnt pick that hotel to meet at again.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
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Review collected in partnership with Best Western
1  Thank Donna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
irene35, Front Office Manager at Hospitality Hotel, responded to this reviewResponded April 25, 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 734-464-0050.


Sincerely,

Patrick Savaya
Front Desk Manager
BEST WESTERN Laurel Park Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

Was instructed to come in side door to go to room. One door did not work so had to use another. Parking lot surrounded with trash. Both doors surrounded by cigarette butts all over the ground. Hallway carpets dirty and stunk. Room bathrrom was clean. All bed dressings were wrinked as if they were picked up off the floor. Floor had leftover food still on it. Debated on staying in my car, but found a used condom laying by my car on the ground (about stepped on it as I got more stuff from my car)...whole thing made me sick...that is how it looked when I left 4/24/13 at 10AM. Too scared to eat there to review and no movies available. YUK!!!

  • Stayed: April 2013, traveled on business
    • Location
    • Sleep Quality
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    • Cleanliness
1  Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
irene35, Front Office Manager at Hospitality Hotel, responded to this reviewResponded April 25, 2013

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 734-464-0050.


Sincerely,

Patrick Savaya
Front Desk Manager
BEST WESTERN Laurel Park Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Cathy R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
irene35, Front Office Manager at Hospitality Hotel, responded to this reviewResponded April 22, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hospitality Hotel

Address: 16999 South Laurel Park Drive, 6 Mile and I-275/96, Livonia, MI 48154-1121 (Formerly BEST WESTERN Laurel Park Suites)
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Livonia
Price Range: $79 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hospitality Hotel 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Welcome to the Best Western Hospitality Hotel! If you want to be near Ann Arbor and near downtown Detroit, our Livonia hotel is conveniently located to give guests easy access to the top destinations in the region. Our Livonia hotel is in a great location close to key businesses, hospitals, the airport, colleges and the highway. With a courtyard and pool, relaxation and comfort comes first here. We're close to a variety of dining options and restaurants, and our helpful staff can provide recommendations. However, breakfast is on us. When you're traveling to Michigan and looking for a great deal, our Livonia hotel delivers. We combine a fantastic value with a great location, spacious rooms and knowledgeable, friendly staff members. From business to leisure, guests feel right at home with us. Enjoy your accommodations at the Best Western Hospitality Hotel and book today! ... more   less 
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Also Known As:
Best Western Laurel Park Hotel Livonia
Livonia Best Western
Best Western Livonia

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