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“Way past it's prime. Poor service. Stay elsewhere”

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BEST WESTERN Hospitality Hotel
Ranked #3 of 15 Hotels in Livonia
Certificate of Excellence
Toronto, Canada
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Way past it's prime. Poor service. Stay elsewhere”
Reviewed July 5, 2011

Pros: Good location.

Cons: Stains all over the carpet. Terrible breakfast. Poor service. Charged my credit card twice and it has taken me months to correct.

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Corey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
    197
    76
    44
    22
    33
See reviews for
100
85
25
124
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
struthers
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2011

The room was dirty. The bed was as hard as a rock. The air conditioning barely worked. The hallways were hotter then hell.The continental breakfast was fair but set up stupidly, very difficult to get the food. The plates were near the end of the line, the toasted barely worked. We made reservations at least 3 weeks in advance, requested a first floor handicapped room, but were given a second flood room with the toilet about a foot off the ground. The person who got a room in frount of us did not have reservations, but was given a first floor room.

  • Stayed June 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mary1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westland, Michigan
Level Contributor
137 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed May 28, 2011

This was the dirtiest room ive ever stayed in. There was someone else's hair in the jacuzzi, the bathroom and even the ice bucket. Yes I said the ice bucket. The air conditioner and the jacuzzi both were to loud and broke. So when maintenace came to fix it he told us it was suppose to be that loud! NO WAY! I stay in many hotels and have never heard a jacuzzi or air conditioner that loud. We couldnt even use it. This place is gross and I would never stay there or recommend it to anymore. The price was great, but I would rather pay $80 more to stay in a clean jacuzzi room across the street!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ronna1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
irene35, General Manager at BEST WESTERN Hospitality Hotel, responded to this review, May 31, 2011
Mike,

Once again, I do apologize for the inconvience that you experienced during your stay with us.

Christine Masson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 15, 2011

I stayed here on a friday night. The check in was slow, but that was due to the person in front of me which took 2 people to check him in. The room was nice, a little small, but did have a small fridge and coffee maker. My only complaint here would be the lack of tv channels. 20 channels, and about half news channels, they should be able to do better than that. It was a nice place none the less but I probably wouldnt stay again due to the direct tv, or whatever cheap satellite they were using.

  • Stayed January 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank milo696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houghton Lake, Michigan
1 review
Reviewed December 30, 2010

Workers were very friendly
Hotel and room very clean
Breakfast was good more food than most hotels and clean

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindaandmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington Hills, Michigan
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 26, 2010

I travel extensively throughout the Midwest and find it very difficult to to achieve price, quality rooms, and service. This is it. I was very impressed with the staff - extremely helpful and very professional. The property was very clean - ample parking, too. Super location. Pretty close to airport, major attractions, and the key suburbs.

Most importantly, the rooms were superb! Quality bedding, large rooms with lots of nice conveniences. Like, a microwave, refrigerator, and heater/ac unit that all work perfectly. Plus, I was impressed with the excellent weight room and breakfast in the morning. The breakfast was a total surprise. Lots of variety, fresh coffee, and, believe it or not, clean tables. Many places that offer "free breakfast" either have little selection, poor quality, dirty tables, etc. These folks get it right!

I was very impressed. In fact, this is a GREAT combination of price, quality rooms, and service.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buckeye2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Michigan
1 review
Reviewed October 18, 2010

Have stayed there before and each time everything is 100%. Rooms are clean, staff is fantastic, and breakfast is hot! Could not have asked for a better sweetest day and did not have to spend a bunch of money.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigT0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hospitality Hotel

Property: BEST WESTERN Hospitality Hotel
Address: 16999 South Laurel Park Drive, Livonia, MI 48154-1121 (Formerly BEST WESTERN Laurel Park Suites)
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Livonia
#1 Business Hotel in Livonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Laurel Park Hotel Livonia
Livonia Best Western
Best Western Livonia

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