My husband and I just returned from renting a villa with friends to attend a wedding on June 1st. While the wedding was beautiful and we all managed to have fun, the resort was a huge disappointment.
It started with having trouble making our reservations. The wedding invitations came out with the directions on how to make a reservation, but because the resort didn't officially "open" for a few weeks, no one could get through. Shouldn't they have anticipated that and let the bride's family know before the invites were mailed? Once the resort opened, some of the "mom's" thought it would be fun to have a spa afternoon. Once again, there was no information on their website and when I inquired via their "contact us" page, no one ever responded. It took several more phone calls to make a reservation.
While the villa was clean, when I went to use the shower, the knob came off in my hands. The grounds for the most part were well kept, although there were weeds growing around the pool area. And our friends, that stayed in another unit woke up to the sounds of an animal in their heat ducts. Once again, since it's the beginning of their season, shouldn't those type of repairs and maintenance already be taken care of?
The food in the restaurants and at the wedding was fair, but the service was slow and many workers seem to be untrained. Even when we went to check out, there were mistakes.
They either need a change of ownership or management before we would even consider going back. Oh, and I did notify them of these things along the way and offered to share my concerns with a manager, but was never contacted.
- Also Known As:
- Garland Lodge And Resort
- Garland Hotel Lewiston
- Garland Resort Lewiston