Garland sure has gone downhill. Whoever is running the resort must not realize what is important to some of the guest. Let’s start with the ban on Fountains; we loved the fact that we could play 8 rounds in 5 days on four different courses, not three. Now we don’t have this option. We understand that members should have special privileges but at the same time this is a resort whose own website STILL states you have 4 courses. Even better, close Fountains on weekends, or before noon or on certain days but to eliminate any course to all other golfers doesn’t seem to make business sense. The whirlpool only had about 2 jets working and those didn’t even work well. The pool isn’t heated any longer. You are in Northern Michigan and not Florida. If you’re going to have a pool it should be heated!! The refrigerator in our room didn’t work before we called maintenance or after he left even though he said we just didn’t have it on. The breakfast buffet on Sunday was the only option available. When some of our group asked for menus they were told that Garland didn’t have any menus. They were told that each item was available ala carte but without a menu. The menus magically appeared on Monday, Tuesday and Wednesday when the crowd left and it didn’t make sense to offer a buffet from Garland’s point of view. The three days the buffet wasn’t available it was almost impossible to get a refill on coffee. This was all 3 days and the place was empty!! We also received to-go cups of coffee about the size of a Dixie cup when we left. Classless! It was sad driving away on Wednesday and realizing that we probably weren’t coming back next year based on all the issues which started with another price increase from the previous year and not getting anything for the extra money along with all these other issues.
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