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Fairfield Inn & Suites Lansing West
Ranked #12 of 25 Hotels in Lansing
Certificate of Excellence
Livonia, Michigan
1 review
“I no longer hate going to lansing! ”
5 of 5 bubbles Reviewed January 21, 2014 via mobile

Absolutely, hands down, the best service I've ever received at a hotel. Alex, the guest services representative, went far above and beyond making my stay more than memorable. I can't wait to go back to lansing again. Her attitude and exemplary customer service skills should be captured and transferred to a manual on how to treat all guests.

Stayed January 2014, traveled on business
Helpful?
Thank C3H8GUY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    41
    47
    8
    2
    0
See reviews for
27
12
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37
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

Check-in with Jim went smooth. Tiffany and Jim helped with restaurant, misc. info. Room was basic hotel. Room was clean and quiet, as was the rest of the hotel. Pool area was very nice. Pool was right size for our 10 yr. old. Hot tub a bit hot for children. All staff very friendly and helpful. Would stay again when in area.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5353cheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Lansing, MI
2 reviews
5 of 5 bubbles Reviewed December 29, 2013

We live locally and stayed here during a power outage covering 40% of the city. The hotel was closed for two days, but opened its doors once it was back online, and the staff could not have been more helpful, caring, and accommodating under difficult circumstances. My sister, son, and I (all adults) stayed in a king suite (king bed and twin sofa bed). Very nice room, well laid out, comfortable, with small fridge and microwave. Very firm bed. Nice, well-stocked breakfast (the staff added extended time for the mostly displaced guests). Dealt mostly with Abby, Jim, and Steve--all helpful and friendly. I spent a lot of time in the lobby (coffee all day!) and saw them and other staff dealing with a lot of people who were upset because of the circumstances (not because of anything at the hotel). The staff was patient and kind, tried to help where they could. It would be a nice hotel at any time, but extra special because of the circumstances.

Room Tip: First floor seemed a bit noisy, but didn't go into those rooms. Third floor was quiet.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elnkav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 30, 2013

Jim, who checked us in, friendly helpful & informative. Rooms/ bathroom clean; easy to control room temperature; breakfast was hot, fresh, restocked frequently and staff constantly cleaning the area; several restaurants in walking distance & many more an easy drive either direction down the highway. We were in to visit a relative in a near by hospital, however given the amount of guests in MSU gear I assume it is a good place to stay if visiting the campus.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAC721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 4, 2013 via mobile

This is one of my favorite hotels in Lansing. Always super clean rooms and facilities; and very comfortable beds. Front desk worker, Alex, was extremely friendly and hospitable. Breakfast is very good and the lady that is in charge of that is conscientious and friendly also.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Breezie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grayslake, IL
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

We stayed here as a few families on the way to see MSU play football. It was perfect. It wasn't too far, about a 10 minute drive there. It was a clean hotel, had been renovated recently and it was comfortable. The pool was just the perfect entertainment for the kids ages 10 and 13.
Breakfast was good too. JIm, who helped us check in made things perfect! He also made it easy for our two families to have dinner together by using the common room in the evening. I would recommend this hotel to my friends and I would stay here again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zimmdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
107 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Like other reviewers, I had a wonderful check-in experience. Jim was very friendly and was genuine in his interest in making it a good stay. The room was clean, comfortable and similar to other Fairfield Inns. Overall, a nice travel experience.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tptn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Lansing West

Property: Fairfield Inn & Suites Lansing West
Address: 810 Delta Commerce Dr, Lansing, MI 48917-8701 (Formerly Fairfield Inn Lansing West)
Phone Number:
Location: United States > Michigan > Ingham County > Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Lansing West 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The newly renovated Fairfield Inn Lansing West hotel is located in Lansing, MI a short distance from the Lansing Capital Airport. Our hotel is your ideal stay near the Michigan State University, the Michigan State Capitol, and McLaren Greater Lansing Hospital. This Marriott hotel is only minutes away from popular Lansing attractions and events, Michigan State Basketball games, Michigan State football's Spartan Stadium, Impressions 5 Science Museum, Common Ground Music Festival and the Lansing Lugnuts at Cooley Law School Stadium. Our hotel provides guests with the ideal visit to Lansing. We include all of the modern amenities such as free internet, a complimentary breakfast buffet, on-site laundry, a fitness center, indoor pool, and a business center. Whether you are traveling for business or leisure, our hotel will provide you with the ideal Lansing, MI experience. ... more   less 
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Also Known As:
Fairfield Inn Lansing West Hotel Lansing
Fairfield Lansing
Lansing Fairfield Inn

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