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“Friendly Staff”
Review of Comfort Inn

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Comfort Inn
Ranked #2 of 26 Hotels in Lansing
Certificate of Excellence
Reviewed November 1, 2013

We really enjoyed our stay here. The room was great and front desk staff was extremely nice and generous to us. Sheila, who works at the front desk, was wonderful! We also like the pool/jacuzzi area. We would recommend staying here to anyone on business or with families.

  • Stayed: October 2013, traveled with family
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Thank LauraG894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded November 11, 2013

Good Afternoon Laura,

Thank you for choosing the Comfort Inn Lansing and taking the time to review. We truly appreciate this kind gesture!
I will be certain to let Sheila know that she made your stay wonderful. She is a wonderful asset to our team. Taking the time to mention a name that stood out during your stay means a lot!
Thank you again and we look forward to the opportunity of serving you again!

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286 - 292 of 453 reviews

Reviewed October 30, 2013

Nice pool, clean room, comfortable bed (two pillows each of soft and firm), plenty of choices at breakfast. BUT, only one complaint this time - we brought leftovers from Olive Garden where we had eaten lunch and put them in the room fridge. When we went to check out the next morning and retrieved our food, we discovered that it was WARM! The dial was turned up, but then discovered the fridge was unplugged. I had one very disappointed child when I told her that her planned lunch had to be thrown away. I don't know if it's standard that the fridges are left unplugged, but if they are, it might be nice to leave a sign telling us. (There are signs for laundry and signs re: the pillows, so why not a sign that if you are using the fridge, the guest will have to plug it in?)

  • Stayed: October 2013, traveled with family
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Thank Duchess082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded November 11, 2013

Dear Guest,

Thank you so much for taking the time to share your experiences at our hotel. We love to hear of the many great experiences we can provide.
I must sincerely apologize again for your Olive Garden meal being spoiled. Be assured that we do not turn off the refrigerators in our guestrooms. I am very sorry as our staff failed to assure the refrigerators working condition before check-in as it appears the guest before must have unplugged the unit.
Thank you again and we look forward to seeing you on your next trip!

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Reviewed October 25, 2013

We recently stayed here for three days while visiting kinfolks in Lansing. When making reservations,I explained my husband's difficulty in walking. Sheila assured me she could give us a room that would be exactly what he needed. We arrived earlier than check-in time and Sheila had housekeeping prepare our room so that we could check in early. The room had wonderful access for my husband's abilities to walk. Also, the room was updated with all the amenities we could wish for. We were both very pleased with the comfortable beds, linens, and pillows. A nice breakfast every morning. Sheila was very helpful and went out of her way to make our stay very warm and inviting. The area where the hotel is located is nice and has very easy access. I highly recommend this hotel.

  • Stayed: September 2013, traveled as a couple
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Thank BeverlyL3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded October 28, 2013

Hi Beverly,

Thank you for choosing the Comfort Inn Lansing. We strive to make each stay as special as yours. I am delighted to hear Sheila went above and beyond to make yours just that way. Please be assured Sheila will surely be thanked and rewarded for doing so. Your input and experience are so very important. Thank you for taking the time to share.
Please come and see us again!

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Reviewed October 25, 2013

I would highly recommend staying at this hotel. The rooms are spotless and beds extremely comfortable. The staff working at this hotel are very helpful and most willing to help in any way they can. The breakfast was far better than most that are included with the room. Lots of great restaurants and shopping nearby.

  • Stayed: October 2013, traveled as a couple
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Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded October 28, 2013

Dear Dave,

Thank you for choosing the Comfort Inn Lansing. We are so grateful to hear of another wonderful stay! Thank you so much for taking the time to share your experience. Please let us know if we may be of any further assistance.

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Reviewed October 17, 2013

I recently stayed here for a month on business and I WILL be back. Formerly a Hampton Inn, this property is newly remodeled to reflect Choice Hotel's high standards. Sheryl, Jessika, Marcus, Sue and Laura all went above and beyond and have Guest Service down to a "T". Josh (G.M.) leads the way by setting the example. I can see why this is a favorite stops for all the tour busses. Keep up the great job guys and gals....

  • Stayed: October 2013, traveled on business
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Thank APuls7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded October 21, 2013

Dear guest,

Thank you for taking the time to point out each staff member making your stay wonderful. This means a lot to all of us. Be assured they each read the reviews posted on a regular basis. So to see this along with the very kind words and inspiration is a true joy.
Please let us know if we can do anything else to make your stay(s) better. Wishing you all the best and look forward to seeing you again soon!

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Reviewed October 12, 2013

We stayed at this Comfort Inn in Oct. 2013. We have stayed at many different Comfort inns, and I have to say this was the best by far. They were very welcoming and helpful from the minute we walked in. The room was so nice and clean, and we were very happy with the comfortable beds and pillows. The breakfast was fine, except for the sausage. The breakfast hostesses were very friendly, which we thought was a nice touch. We will definitely stay at this hotel next time we are in the area.

  • Stayed: October 2013, traveled as a couple
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Thank Kimberly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded October 13, 2013

Dear Guest,

Wow! We are delighted to hear that we are the best Comfort Inn for your travels. It's an honor to hear these kind words. Thank you for your continued loyatly and we look forward to serving you again on your travels to Lansing!

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Reviewed October 10, 2013

This was my first visit to this facility since Comfort Inn took over this property. I was happy with the previous owners and management and wondered if the transition would be seamless.I am happy to report that it was . Same great front desk and housekeeping and breakfast. The check in was handled well. Manager Josh Schaner was hands on and helpful. I would and will stay here again.

Room Tip: The third floor is quieter.
See more room tips
  • Stayed: September 2013, traveled on business
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Thank Don T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh S, General Manager at Comfort Inn, responded to this reviewResponded October 13, 2013

Dear Mr. Trout,

I cannot thank you enough for your continued loyalty and taking the time to share your most recent experience. As you've stated, we strive to continue the same (or better) level of service just as you had experienced in the past. If you have any recommendations or we can be of further assistance, please do not hesitate to call.
Take care and we look forward to seeing you again!

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Additional Information about Comfort Inn

Address: 525 N Canal Rd, Lansing, MI 48917-7710 (Formerly Hampton Inn Lansing)
Phone Number:
Location: United States > Michigan > Ingham County > Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lansing
#1 Romantic Hotel in Lansing
#2 Best Value Hotel in Lansing
#2 Family Hotel in Lansing
Price Range: $85 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hampton Inn Lansing Hotel Lansing
Lansing Hampton Inn

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