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Reviewed April 30, 2018

My wife and I stayed here following a wedding reception. We found the hotel was beautiful with all the details throughout.

They also did a fantastic job of hosting the wedding reception, the room, staff and all the food was everything one would expect.

I would HIGHLY recommend staying here whether it's one night or for a full reception or gathering. I can't imagine you would be disappointed.

  • Stayed: April 2018, traveled with family
    • Value
    • Location
    • Service
Thank Dreamacres5700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this reviewResponded May 17, 2018

Dear valued guest,
Thank you so much for staying with us and sharing your wonderful 5-star review! We are proud to know that you enjoyed your experience with us from start to finish and that you recommend us to others. I have shared your kind words with our entire team and we look forward to the next opportunity to serve you!

In the spirit of hospitality,
Tammy Pease, CTA
Director of Revenue & Guest Services
Crowne Plaza Lansing West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2018 via mobile

Very clean and well taken care of hotel with easy access to 469 and 69/96. Rooms are updated, good room service, quiet hotel. Many conferences here, pretty good catering services, decent bar and restaurant. I had breakfast in room, a good value and easy. Recommend.

Stayed: April 2018, traveled on business
Thank lizardMarquette_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this reviewResponded April 26, 2018

Dear valued guest,
Thank you for staying with us and sharing your wonderful review! We're happy to know that you've enjoyed each of your stays with us and that we've earned your loyalty as a return guest. I've shared this with our team and we all look forward to your next visit!

In the spirit of hospitality,
Tammy Pease, CTA
Director of Revenue & Guest Services
Crowne Plaza Lansing West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2018

Very nice and modern hotel. Convenient location not far from any attractions around Lansing. The staff is ultra friendly, and ready to take care of any needs you may have. The rooms are all modern and have everything you'd like to see.

  • Stayed: January 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank UPNorthguy41990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this reviewResponded April 25, 2018

Dear valued guest,
Thank you so much for your kind words and 5-star review! I've shared this with our team and we all look forward to welcoming you back again soon!

In the spirit of hospitality,
Tammy Pease, CTA
Director of Revenue & Guest Services
Crowne Plaza Lansing West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2018

We had a beautiful room on the 5th floor. Everything was perfect! We spent the evening in the bar watching basketball. The service there can not be topped. Then the Sunday morning Easter Brunch! WOW!!! The food, service and atmosphere far exceeded our expectations! The variety of foods and luscious desserts was beautifully displayed, well attended, and absolutely delicious.

Room Tip: Our room on the 5th floor was spacious, beautiful and well furnished.
  • Stayed: April 2018, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank wolverinechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this reviewResponded April 11, 2018

Dear valued guest,
Thank you so much for staying with us and sharing your wonderful 5-star review! I have shared your kind words with our entire team and we are proud to have created an amazing experience for you during the Easter holiday. We look forward to the next opportunity to have you as our guest at the hotel as well as our restaurant, Bordeaux!

In the spirit of hospitality,
Tammy Pease, CTA
Director of Revenue & Guest Services
Crowne Plaza Lansing West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2018

The fitness room, cookie lady, and restaurant are all top notch. I traveled here alone but all of the staff made me feel as if I was there with friends. An extra special surprise was the cookie lady that travels from floor to floor delivering fresh from the oven cookies, so no matter how bad the day or meeting was she is there.

Room Tip: All of the rooms are worth the money.
  • Stayed: March 2018, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Z4249LCkevinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this reviewResponded March 23, 2018

Dear valued guest,
Thank you so much for choosing our hotel and sharing your wonderful review! It means a lot to know that our team helped you to feel right at home during your travels, with friendly service and our fun nightly cookie & milk delivery. If there is anything we can do to make your next stay even better, feel free to let us know!

In the spirit of hospitality,
Tammy Pease, CTA
Director of Revenue & Guest Services
Crowne Plaza Lansing West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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