I stayed in this Radison on 31/05/12 with my sister in a twin room.
Due to being in MI on a family visit my cousin reserved the room at a rate of $170 dollars, when we arrived to check in, and pay we were told it was $203, due to taxes, yet we were given an "upgrade" so not wanting to cause a scene at reception for 30 odd dollers we paid and went to the room.
Firstly, there was no upgrade, the room was a regular twin room with nothing outstanding.
The beds were boxy, and the room was very small, 2 girls with 2 cases and the room was fit to burst. There was 2 free bottles of mineral water, other than this we were at a loss as to why the room was supposedly and upgrade, and also what made it so special that we were charged over 200 dollars for ONE night, without any breakfast included.
After being woken at 8am with what sounded like the next room being rennovated we called to reception and told there was work being carried out within the hotel but as it wasnt on our floor we shouldnt be able to hear anything.....so either we were imagining being woken up by a drill or we are liars?!
After the rude awakening we decided to just get ready and check out......at reception i was annoyed at the $14 valet cost (really!) and felt like our stay wasnt worthy of the extra cost and annoyed at the several issues i experienced and questioned the different rates, and how our room was an upgrade....While trying to put my point accross and have things explained to me the surly receptionist interrupted our conversation TWICE to take two seperate phonecalls, which i found very rude,and quite unacceptable..... she honestly couldnt have cared less and seemed very annoyed to have to deal with my quieries on the rate change upon check-in, she offered the difference back, which i accepted but there was no further appologies or explanations, just a vacant goodbye and a big sigh......which she practically did, in my face.....so is why i will not step anywhere near this hotel again, see i have this thing where i like to be treated like the paying guest i am, and for over 200 dollars for one night, this aint no cheap motel, you do NOT get what you pay for here......which is dissapointing considering the Radison in my hometown of Glasgow is a celebrity haunt with touring bands etc staying there, and i know this isnt for no reason......i can only assume this Radison isnt too concerned with the impression they leave on their guests, which is why the staff dont care enough to A)exceed guest expectations, B)Not lie about rates and C) actually give guests the service they pay for.
Whatever, i wont be back, and reccommend going elsewhere to anyone considering staying here.
- Official Description (provided by the hotel):
- Connected to the Lansing Center, the city's convention center, the Radisson Hotel Lansing is conveniently located in downtown Lansing, Michigan. Connected to the Lansing Center, the city's convention center, the Radisson Hotel Lansing is conveniently located in downtown Lansing, Michigan. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Carlson, Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Cancelon, Hotwire and Cheap Tickets so you can book your Radisson Hotel Lansing at the Capitol reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Lansing
- Lansing Radisson